• Provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and networking• Accurately manage and maintain firm inventory including new asset onboarding, allocation, and tracking. Provide recommendations for purchasing and recycling of assets• Image and deploy firm computers using Windows Deployment Services (WDS) and Microsoft Systems Center (SCCM)• Develop technical documentation and knowledge base articles for both End Users and IT Department Staff• Conduct office automation feasibility review, including workflow analysis, workstation layout, and cost comparison analysis• Perform related duties consistent with the scope and intent of the position

• Information Technology Advisory and Consulting

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and networking• Respond to queries either over the phone, through email, or in person• Documented problem analysis, communication and resolution in the Help Desk tracking system • Identify and escalate situations requiring urgent attention

• Build virtual machines for employees transitioning to WYSE platform• Completed quality control checks before machines were deployed to employees• Deploy workstations to employees and remove existing equipment• Securely erase hard drives from old equipment and reimage with factory OS• Prepare and organize old equipment for donation

• Troubleshoot and resolve customer hardware and software problems• Image and deploy University computers using Altiris Deployment Solution• Set up customer computers with software packages such as Microsoft Office and Adobe CS5• Perform repairs and maintain customer and university computers • Consult and educate customers on computer purchases and repairs• Communicate with customers regarding repair status and give accurate estimates• Maintained customer data backups and securely erased data after repairs were completed

• Provided support to employees with various computer, mobile phone, and network issues• Coordinated and implemented computer upgrades for all office employees• Transferred data, email, program files and preferences from old computer to new computer• Wrote detailed upgrade procedures in an understandable and concise format for future employees

• Provided support for computer hardware, software and network infrastructure• Set up computer hardware, software, and other equipment such as network routers, switches, VoIP phones, wireless access points and Ethernet cabling• Image and deployed district computers using Symantec Ghost Solution Suite• Consulted on new hardware and software purchases to ensure compatibility with existing systems• Managed various wireless access point, projector, and cabling projects• Accurately mapped various network components and used data to plan for infrastructure upgrades• Saved district over $20,000 in Ethernet wiring fees for wireless access points and projectors