Alec D. Painter Email & Phone Number

Minneapolis, Minnesota, United States

Minneapolis, Minnesota

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and networking
• Accurately manage and maintain firm inventory including new asset onboarding, allocation, and tracking. Provide recommendations for purchasing and recycling of assets
• Image and deploy firm computers using Windows Deployment Services (WDS) and Microsoft Systems Center (SCCM)
• Develop technical documentation and knowledge base articles for both End Users and IT Department Staff
• Conduct office automation feasibility review, including workflow analysis, workstation layout, and cost comparison analysis
• Perform related duties consistent with the scope and intent of the position

Minneapolis, Minnesota

• Information Technology Advisory and Consulting

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and networking
• Respond to queries either over the phone, through email, or in person
• Documented problem analysis, communication and resolution in the Help Desk tracking system
• Identify and escalate situations requiring urgent attention

Minneapolis, MN

• Build virtual machines for employees transitioning to WYSE platform
• Completed quality control checks before machines were deployed to employees
• Deploy workstations to employees and remove existing equipment
• Securely erase hard drives from old equipment and reimage with factory OS
• Prepare and organize old equipment for donation

St. Cloud, Minnesota

• Troubleshoot and resolve customer hardware and software problems
• Image and deploy University computers using Altiris Deployment Solution
• Set up customer computers with software packages such as Microsoft Office and Adobe CS5
• Perform repairs and maintain customer and university computers
• Consult and educate customers on computer purchases and repairs
• Communicate with customers regarding repair status and give accurate estimates

St. Paul, Minnesota

• Provided support to employees with various computer, mobile phone, and network issues
• Coordinated and implemented computer upgrades for all office employees
• Transferred data, email, program files and preferences from old computer to new computer
• Wrote detailed upgrade procedures in an understandable and concise format for future employees

Fridley, Minnesota

• Provided support for computer hardware, software and network infrastructure
• Set up computer hardware, software, and other equipment such as network routers, switches, VoIP phones, wireless access points and Ethernet cabling
• Image and deployed district computers using Symantec Ghost Solution Suite
• Consulted on new hardware and software purchases to ensure compatibility with existing systems
• Managed various wireless access point, projector, and cabling projects
• Accurately mapped various network components and used data to plan for infrastructure upgrades

Information Technology Infrastructure, Information Systems Security

Information Systems