Alecia Buri Email & Phone Number

Charlotte, North Carolina, United States

• Customer Success Manager of Global Managed Network as a Service (NAAS) Solutions
• Supported several of Nitel’s most strategic accounts with verticals in Healthcare and Banking
• Selected to support top accounts from acquisition with verticals in Education, Retail and Insurance with each billing $40K - $250K monthly
• Ireland winner for incentive trip “Seeing Green” for leader in renewals
• Member of the CEO Women’s Leadership Mentoring Circle
• Partnered with internal resources in Finance, Product, Engineering, and Project Management to solve complex customer issues to deliver a positive customer experience

Charlotte, North Carolina, United States

• Recognized as one of the top team leaders first half of 2021 for renewal revenue
• Identified up sells and cross-sells resulting in increased wallet share and revenue growth
• Received several recognitions from customers for support and on boarding with various portals, which positively impacted the customer experience
• Managed customer experience while mitigating revenue risk by managing renewals, reducing churn, credits and forecasting revenue events
• Partnered with Sales, Service and Support driving successful customer engagement strategies while positively impacting NPS and revenue growth

Charlotte, North Carolina

• Enlisted to support top tier customers on CSM team
• August spotlight CSM winner for superior customer support and October team leader with highest renewals
• Recognized as trusted partner with sales, SEs, other internal organizations, and customers
• Project management of activities of multiple departments such as contracts, pricing, order entry, provisioning, design, installation and billing
• Responsible for customer life cycle management and retention
• Develop, maintain and manage customer relationships from Operational Levels to Executive Levels

Charlotte, North Carolina Area

• Achieved 100% attainment for retention first month with objective for May 2018
• Recognized as top AC for GEMS organization 1st quarter 2018
• Consistently recognized for 100% accurate order attainment
• Tracked all orders to install and first bill review, working with internal and external resources to meet project deadlines and recognize revenue
• Coordinated activities with numerous teams that supported the contracting, provisioning, design and installation process
• Supported a sales team of 5-7 Relationship Managers with the submission of all complex orders

Charlotte, North Carolina

• Effectively communicated AT&T’s vast portfolio of services to include VoIP, MPLS, Collocation, Mobility, Security, and Media services to key decision makers
• Built and maintained strong relationships with customer accounts, vendors, and competitive partners to retain, develop and grow the Total Billed Revenue
• Collaborated with the Application and Security Consultants to formulate and deliver customer solutions
• Participated on TTU calls to ensure smooth transition, engaging proper resources and escalation managers as needed
• Certifications in AT&T Mobility and VPN services
• Managed large clients for the NC/SC center. Accounts to include verticals in Healthcare, Financial, Government, Education and Manufacturing

Charlotte, North Carolina

• Accountable for new business sales in NC and SC while growing and maintaining existing revenue
• Served as liaison between customer and company in regard to service issue resolution and escalation, order submission and processing, as well as account changes and updates
• Network with multiple solution providers within the market to drive new sales
• 972% plan for third quarter

Charlotte, North Carolina

• Managed, maintained and up-sold existing accounts with a focus on creating new revenue opportunities and acquiring new National logos
• Conducted monthly and quarterly bill reviews, handle trouble tickets and escalations
• Brought on 7 new Sub Agents to partner with Qwest which resulted in $947,000 in new business
• Delivered $1.1 Million in new business through complex managed VoIP sale, directly involved with the CFO,
• 118% of quota for 2008

Charlotte, North Carolina

• Responsible for developing new accounts in a Hunter role and working closely with Partner relationships
• Solicited and presented voice and data solutions to C Level Executives
• Consistently remained one of the top reps in Charlotte office. Assisted in training and coaching new hires

Charlotte, North Carolina

• Effectively utilized all available customer generating activities such as cold calls, premise visits, phone solicitation, networking and city chamber event attendance.
• Exceeded sales target by 104% for 2005
• Generated new revenues in excess $1.5 M

Tampa, Florida

• Generated new business through strategic partnerships while interfacing with C-level officers to design solutions to close the sale
• Promoted to Senior Account Executive after three months of employment
• Remained in top two ranking for Tampa sales office

Atlanta, Georgia

• Maintained and increased occupancy for property with 810 units
• Developed preferred employer programs requiring maintained relationships with businesses such as: 6 Continent Hotels, Hewlett Packard, Bellsouth and Verizon
• Recognized as the top leasing consultant