Alecia Miller Email and Phone Number

• Establishing best practices for project management for the consulting teams• Facilitating daily scrum meetings and assisting in resolution for identified issues and roadblocks• Project Story and backlog management using tools such as Pivotal Tracker and Basecamp• Maintaining project schedules using MS Project as well as open source tools such as Gantt Project based on client requirements• Guiding consultants on project management based on specific client needs• Reinforcing risk management practices for all customer projects• Assisting sales team in preparing timelines and project estimates for RFPresponses and customer statements of work• Managing project for HIPPA compliant, DEA certified electronicprescriptions of controlled substances• Developing project plans for internal projects such as infrastructureupgrades, website redesigns, and marketing initiatives• Reporting on project financials• Assisting management team on consultant allocation and workload

Sr Project Manager: March 2010 to September 2014 Project Manager: October 2005 to February 2010• Responsible for $3 Million development project to support key company initiative on pricing practices• Delivering projects which included data integration from multiple applications• Managing Data center move from vendor location to secure Iron Mountain facility which included both data migration and hardware moves• Ensuring established Dev Center SDLC and PM practices are followed• Managing projects to the triple constraint based on sponsor temperance• Maintaining project transparency in communications with project team,stakeholders, and sponsors• Utilizing MS Office, MS Project, Sharepoint, and Confluence in projectreporting and communication efforts• Conducting risk workshops and regular risk reviews to maintain healthyrisk position for each project• Creating and maintaining project management plans and project schedulesin MS Project• Establishing project forecasts and ensuring compliance with financialadministration processes• Ensuring Change Management processes are followed throughout theproject lifecycle – from initiation to delivery.• Managing projects involving legacy system development, vendor softwareinstallation and customization, and infrastructure changes.• Coordinating project resources from multiple development locations,across multiple time zones and countries• Assisting with development of project templates and standardizingpractices for the IT PMO• Promoting and driving acceptance as company converted to new processesand policies within the PMO and functional departments involved inproject work.• Ensuring compliance with project review boards for infrastructure, data,and enterprise and application architecture changes• Being a champion for change for internal and external customers impactedat project delivery• Interviewing Project Management candidates and helping to onboard newmembers of the Project Management team

Project Manager: March 2003 to August 2005• Managing Projects in the Software Solutions Division for web-based portal application development projects, focusing on the retail vertical market• Managing partnership development with financial/lending institutions• Managing custom development requests from end clients• Coordinating project activities through all stages of the project lifecycle• Ensuring project information is disseminated appropriately to teammembers, stakeholders, and sponsors• Reporting on project status and maintaining all project records anddocuments• Producing required project documents, such as project charters, customerrequirements, statements of work, post mortems, etc• Maintaining and adjusting established project budget and timelinesthrough change control procedures• Planning and coordinating quarterly software development cycles on baseportal products• Maintaining customer relationships via follow up communications, assistance in customer service and support, and organizing customer feedback summitsTechnical Writer: August 2001 to March 2003• Documenting user procedures for web-based portal applications for use inUser and Administrator Guides• Editing and reviewing documentation of other members of the TechnicalWriting Staff• Creating online help for web-based portal applications usingDreamWeaver and RoboHelpPart-time Marketing Associate: April 2001 to August 2001• Creating Whitepapers and promotional materials• Completing marketing analysis and competitive research and documentingfindings for the Marketing Manager

Project Lead – Institutional Plan Reporting: April 2001 to Aug 2001• Gathering requirements from business units on reporting needs• Reviewing vendor products and working with vendors to provide accuratedatabase implementation for the review process• Conducting usability studies for top three vendors with end users• Evaluating usability results to determine best vendor for the reporting toolconversion• Establishing timelines and schedules for training development withVanguard UniversityProject Team Member - Workflow and Imaging Network: July 1999 to April 2001• Developing the rollout plan for elevating the Workflow and Imaging Network to 2300 users across 3 sites• Working with Vanguard University (internal training department) to ensure effective completion and implementation of the training plan, coordinating implementation of training with Vanguard University and end users of the new system• Creating scenarios and documentation and coordinating its entry into the training region to facilitate hands on exposure to the network as part of the training curriculum• Establishing system requirements and proposing solutions for business needs• Ensuring conversion to new system completed successfully• Communicating issues and needs within the business team and consultantsand gathering information from business resources to ensure goals weremet• Presenting regular status updates to the business units for feedback andbuy inInstitutional Operations Supervisor: September 1998 to July 1999• Managing staff of 10-15 Associates in the Institutional Processing DepartmentEducation• Developing staff through monthly meetings, yearly reviews, and ad hoc discussions• Participating in departmental projects related to procedure change, staff development, and company morale• Interviewing and making hiring recommendations for Department staffInstitutional Operations Senior Associate: June 1997 to September 1998Processing Associate: March 1995 to June 1997