Alecia Yancik Email and Phone Number

We create top quality car magnets for everyone who loves animals, and we at Fundraising4pets.com personally make each magnet for you. Our magnets help our clients raise money and promote their organizations, and they can add a bit of zest to your car, kitchen, or office while showing you love your pet and support the cause for paws.For over 13 years Fundraising4pets.com has served animal rescue organizations and individual animal lovers alike, and we’re delighted to be taking it into its 14th year as the new owners.The best things in life are indeed furry, and we love animals like you do! There was never a time our families didn’t include at least one pet. Fuzzy, Boodle, Zeus, Missy, Inky, Coalie, Emmy, Bodger, Opie - and now, Mookie and Mimi. They cultivated in us paw shaped hearts, just like yours. Their furry faces are the reason we are here today as the new owners of Fundraising4pets.com. Our low prices at Fundraising4pets.com allow you to double, triple, or quadruple your investment. We offer you the best materials, the best service, and the best prices to help you reach your fundraising goals and make a big impact for the dear animals in your care. We’re here for you and here to help you help them! Excellent customer service is our priority. We welcome your feedback and enjoy hearing from you! Give us a call, or send an email. We’d love to hear from you and find out more about you, your group, and the critters in your care. It’s an honor serving wonderful people like you doing the wonderful work you do! Thank you for everything you do for these sweet animals, and thank you for choosing us to help you help them!

Led the personnel and operation of the spa and recreation departments serving the spa business, pools, waterslide, fitness center, kids entertainment center, and club membership at this AAA four-diamond resort. Maintained the 8-room spa, five pools, and 25+ staff members as supervisor and trainer for service providers, concierges, lifeguards, and housekeepers. Responsible for management, financial matters, marketing, customer service, staffing, planning, and operations.• Carried highest staff retention through sound hiring and principled management. Created a pleasant and professional environment where employees enjoyed coming to work and flourished. Forged a reputation as "the" department where other resort employees wanted to work. • Wrote a business plan to correct organizational problems in both departments. Eliminated waste and added efficiency, creating a template from which to operate and saving $46,000 per year.• Identified areas where laws were not being followed and instated corrective measures (and made recommendations to upper management for that which I personally could not correct), which included payroll, licensing, pool safety, day care, and gift cards.• Corrected problems in pricing structure wherein service providers lost commission and the house lost money.

Served as business operations manager, customer service specialist, and receptionist. Executed scheduling, bookkeeping, recordkeeping, and accounts payable. Purchased and invoiced products and services. Prepared client quotes and evaluated merchant proposals. Secured business/health insurance policies and administered benefits.

Directed all customer service, sales, accounting, payroll, inventory, and shipping for two S-corporations and an LLC operating under one roof. Ensured all client needs were fulfilled while acting as first point of contact. Grew sales through cold calling, promotional collateral, and informative mailers. Oversaw office administration for sales/service enterprises with $1.6+ million in combined annual revenue. Corrected major problems for OIS and promoted GC start-up. Improved operational processes. Skillfully used QuickBooks. • Greatly enhanced customer satisfaction by taking over clients service functions and personally responding to orders/inquiries.• Successfully collected $62,000 in 60+ day past-due invoices in just four months of hire.• Resolved cash flow problem by installing accurate, timely, and consistent invoicing practices.• Increased global business by learning customs procedures and using French/Spanish language skills.• Achieved 75% order ratio for all initial GC sales calls. Established customer base for business start-up.• Enabled OIS to pay only $1,700 instead of $12,000+ during tax audit by uncovering tax exemptions.• Improved vendor relations, revamped accounts payable process, and maximized credit card benefits.

Recruited to improve business and staff retention for the largest day spa in southern Illinois. Leveraged management expertise and identified and expertly resolved customer service deficiencies. Developed policy and procedures manuals for all employees and department heads. • Ensured all employees had clear, written expectations regarding conduct and job performance. Set new standards and guidelines to ensure consistency among all team members.• Significantly improved guest service by thoroughly training front desk staff on best practices in customer service.

Evaluated and processed admissions materials for domestic graduate and international graduate and undergraduate applicants. Researched foreign credentials, and represented the department at campus events. Improved the communication process associated with the application process, allowing for concise, consistent, and efficient communication with prospective students.

Defined and implemented hospitality and customer service protocols for new 6, 000 sq. ft. day spa and salon with 18 staff and 2,000 clients. Skillfully directed all salon, spa, housekeeping, operations, and reception functions. Hired, led, trained, and motivated a highly positive/productive team of front desk receptionists to peak levels of performance. Demonstrated superior salesmanship, accountability, and attention to detail. Cultivated strong relationships with clients through friendly interaction and attentiveness. Scheduled spa days for individuals and groups, composed correspondence, and reconciled cash drawers. Strengthened vendor relationships and represented the business at Chamber of Commerce events.• Attracted new business by developing promotional brochure, website content, and additional marketing collateral.• Grew revenue by upselling gift certificates, retail merchandise, and packaged services.• Corrected major deficiencies immediately upon hire by designing form documents, operational materials, and guest interaction protocols.• Made opening and closing the spa smooth and efficient by establishing new front desk procedures. • Improved appointment scheduling, internal communications, and sales records by training staff on computer and intranet functionalities.• Drastically reduced cash drawer discrepancies by employing and instructing staff members on accurate transactional practices.• Earned fast-track promotions through increasingly responsible leadership roles in operations, guest services, and at the front desk.

Served 45,000+ members in areas of recreation including aquatics, intramural sports, ice skating, adventure, group fitness, and personal training. Produced internal staff newsletter.• Maintained the highest levels of customer/member service by enforcing policies and training staff on effective service techniques.• Retained memberships by implementing renewal incentives and automating renewal process.

Directed 24-hour front desk and office operations for facility serving 1,200 residents. Recruited, trained, and evaluated 30 staff members; handled payroll and scheduling. Greeted residents, parents, and visitors while courteously responding to inquiries. Wrote the ISR desk training and operations manual, as well as departmental policies/procedures. Improved sales reports, space reservations, billings, damage reports, room conditions, dining sales, inventory management, and opening/closing procedures. Created Gold Star program to recognize performance excellence. Nominated for the prestigious UIUC Outstanding Staff Award.