Director Of Product Services
CurrentResponsible for capturing and evolving corporate expertise in product management and business analysis, acting as Director for Product (Business Analysis) services. Serving as coach for product teams, and acting as individual contributor on strategic projects: with high complexity and/or requiring expertise in finance or e-commerce.• Migrated an e-commerce B2B marketplace with over 10,000 monthly orders between tax engines• Moved a group of insurance companies to a new financial system, executing a transition roadmap with an uninterrupted cutover. Recreated and evolved data integrations with other enterprise systems, cutting down data processing times by up to 75%.• Founded, coached, and grew a 14-people product manager services team for a Fortune 200 company’s B2C e-commerce platform.• Achieved 6x growth in amount of services sold by the team by focusing on quality execution, building trust, automating work, and mining statistics to identify improvements.• Developed corporate standards on capturing systems integration and data migration requirements. Invented a Canvas framework for new project discovery, wrote a standard for User Acceptance Testing.• Initiated, gained executive buy-in, and launched a multi-year initiative to capture and evolve corporate expertise in product management.• Defined a continuous improvement roadmap and oversaw its execution to drive careers, educate new hires, and accelerate professional growth of 120+ analysts.• Re-imagined, designed, and structured business workflows and data streams to transition a multi-factory, multi-state repair business to a new ERP system.
