Alec Knauss Email & Phone Number

Louisville, Kentucky, United States

• Executes third-party security assessments by coordinating with internal and external stakeholders, evaluating security, and developing a security assessment plan.
• Design continuous controls monitoring program utilizing GRC solution, dashboards, analytics, automation, and other supporting tools.
• Monitors existing risk and controls framework for emerging risks including evaluating applicability to the company and providing control recommendations to align with the company’s risk tolerance level.
• Identifies improvement opportunities and provides recommendations to further mature existing IT processes and controls to align with best practices including the use of automation and optimization.
• Supports coordination of internal and external audits with IT process owners and other key stakeholders including facilitating evidence collection and other requests from audit teams related to HIPAA, HITRUST, PCI, SOC.
• Prepares ongoing reports with specified metrics/key performance indicators related to compliance activities, audit results, remediation plans, and other compliance efforts and presents them to IT and executive.

Louisville, Kentucky, United States

• Assisted in external, third-party audit processes for HITRUST, PCI, and SOC2.
• Compiled the current common audit documentation quarterly.
• Conducted quarterly access permission and change management reviews.
• Tracked the mitigation of the vulnerabilities discovered in the Security team-administered scans against the company-established SLAs.
• Assisted in maintaining an up-to-date knowledge base of RFP answers, as they relate to Security, Technology Operations, and Application Engineering.

Louisville, Kentucky, United States

• Managed project responsibilities across multiple areas including: security, training, report writing, data management, and audit assistance.
• Implemented CTMS access controls to optimize finances, regulatory compliance, and clinical research operations.
• Led research projects in the Research Financial Operations domain.
• Built and maintained relationships with multiple disciplines within Norton Healthcare and outside agencies for clinical trial budgeting.

Louisville, Kentucky, United States

• Evaluated existing technologies to better understand opportunities and risks, while leveraging appropriate emerging innovations to move business forward.
• General administration of corporate software solutions. Create, edit, and maintain user accounts, mailboxes, distribution groups, organization units, and access permissions.
• Supported access certifications and access request workflows.
• Diagnosed, troubleshot and resolved desktop, hardware, and software related issues (PCs, laptops, monitors, printers, Yealink phones, and software applications).
• Initiated and manage the implementation of CRM (Zendesk)
• Designed, executed, and integrated e-commerce, shipping, and CRM software to cut customer interactions in half.

Austin, Texas Area

• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Resolved client inquiries, improved operations and provided exceptional client support.
• Led client experience team in delivery of security policies and procedures, resulting in enhanced security posture.
• Developed risk management strategy, based on NIST framework, to identify potential threats and define plans to minimize or eliminate risk.

Austin, Texas Area

• Provided support to clients by offering personalized solutions to their inquiries.
• Built relationships with clients by thinking creatively and providing exceptional customer service.
• Handled 100+ tickets per day to address customer inquiries and concerns.
• Increased customer satisfaction by resolving service issues.
• Maintained 96%+ CSAT score throughout tenure.

Austin, Texas Area

• Rewrote department policies and procedures to align with the 2017 HB 8: Texas Cybersecurity Act.
• Performed risk analysis to identify appropriate security countermeasures.
• Developed plans to safeguard computer files against modification, destruction, or disclosure.
• Conducted security audits to identify vulnerabilities.

Austin, Texas Area

• Managed portfolio of 1,500 accounts that generated $3.5M in annual sales.
• Determined needs, delivered solutions, and overcame objections through consultative selling skills.
• Prioritized daily workflows, including all inbound calls, quotes, and sales-related inquiries.
• Used Salesforce CRM to maintain detailed contact logs and account records.
• Developed and deepened customer relationships to drive revenue growth.

Austin, Texas Area

• Led solution selling strategy initiatives to maximize sales of cybersecurity software.
• Answered customers' questions regarding products, prices, and availability.
• Established fair pricing structures and finalized contracts to complete purchase agreements with renewal customers.
• Sold products by developing relationships with network of IT security professionals.

Louisville, Kentucky Area

• Supervised and managed a team of 6 Patient Care Coordinators.
• Performed in advisory resource capacity by providing patient and family care expertise.
• Resolved problems with areas such as communication and billing that could negatively impact services.
• Interpreted regulations to identify patient care requirement criteria to be monitored and establish systems to achieve compliance.

Louisville, Kentucky Area

• Acted as the main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
• Maximized preventative care utilization to reduce hospital burden and help eliminate readmissions.
• Maintained confidentiality of patient data and condition at all times to safeguard health information.
• Worked closely with patients to deliver excellent and direct individualized patient care.

Louisville, Kentucky Area

• Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
• Identified new business opportunities through cold calling, networking, marketing, and prospective database leads.
• Built and strengthened relationships with new and existing accounts to drive revenue growth.

Master Of Science - Ms, Cyber Security

Front-End Web Development: Html, Css, Javascript

Bachelor’S Degree, Political Science

Activities and Societies: Intercollegiate athletics Kenyon College, NCAA Division III Men’s Soccer 2006-2010