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Information Technology Leader with 15 years of experience who specializes in information technology operations, infrastructure design and implementation, security planning, and providing excellent customer service.ACCOMPLISHMENTS• Successfully managed, designed, and implemented a complete infrastructure overhaul of Rogers Machinery’s IT infrastructure, including all networking equipment, servers, endpoint devices, phone systems, and software. This provided the company with a up to date and stable IT platform which provided increased productivity and lowered administrative costs.• Implemented LogicMonitor and FreshService ticketing platforms to streamline ITSM operations providing increased response time and advanced warning for potential issues. This project led to increased employee satisfaction and allowed us to eliminate service outages outside of predefined service windows for scheduled maintenance. • Implemented ManageEngine Desktop Central to streamline patch management, software deployment, and PC imaging. This project cut our PC deployment down from a day to less than 20 minutes which allowed us to be more agile when handling new hires. We were also able to improve our security posture with current updates and patches and allowed us to provide reports to company leadership. CORE COMPETENCIESTeam Management | Budget Management | Collaboration with Cross-Functional Teams | Critical Thinking | Azure Active Directory | Microsoft Azure | AWS | Oracle IaaS | Windows Server | Office 365 Administration | Microsoft Intune | Network Administration | Security Planning| Disaster Recovery Planning | Procurement | Problem Solving | Leadership | Customer Service | VMWare LEADERSHIP PRINCIPLES Invent & Simplify | Dive Deep | Earn Trust | Customer Obsession
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Manager End User Support & EngineeringCorpay May 2023 - PresentAtlanta, Georgia, Us -
It Manager, Na Desktop ServicesCorpay Jul 2021 - May 2023Atlanta, Georgia, UsTeam Management-30% | Project Management-40% | End User Support-10% | Collaboration-20%• Provided training and support for a two-person team on new and existing technologies and policies, tracked and managed IT budget, and inventory. • Worked on several projects ranging in scope both small and large, implemented windows patch and software update policies with Microsoft Intune, and migrated 300 users to a new domain after acquisition.• Provided tier 2 and 3 support to end-users and executives and assisted with front-line support when ticket load was heavy. Solved complex problems with multiple domain access for cross-functional users. • Collaborated with cross-functional teams to migrate 300 mailboxes to our parent companies' Office 365 tenant, and assisted with the deployment of new sales and marketing tools.
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Information Technology ManagerRogers Machinery Company, Inc. Jan 2017 - Jul 2021Portland, Oregon, UsTeam Management- 35% | Project Management -20% | Stakeholder Management-15% | User Support -30%• Provided daily direction for three developers and four network engineers, server administrators, support personnel, and up to fifteen contracted server/network administrators. Coordinated weekly team meetings, and bi-weekly one-on-one meetings with IT staff. Assisted with complex problems and provided training and support for new and existing technology for team development. • Managed all IT projects including Oracle database and Middleware upgrades, Infrastructure design procurement and deployment, email migration to Office 365 and numerous other projects.• Managed IT budget provided weekly reports and met with stakeholders to cover SLAs and KPIs to provide transparency for company staff with ongoing IT projects and issues. • Provided tier 2 and 3 support to end users and executive staff, including travel to remote sites to diagnose network infrastructure problems. -
Senior Network AdministratorRogers Machinery Company, Inc. Jun 2013 - Jan 2017Portland, Oregon, UsEnd User Support-60% |Network Administration -20% | Server Administration -20%• Provided support for 300+ employees across ten locations, this included phone and email support. Daily tasks included email questions, phone system support, new hire onboarding and offboarding, training on company tools, and computer imaging.• Responsible for all network infrastructure including Cisco switches and Watchguard firewalls, contacted ISPs for support during outages. • Managed Active Directory, DNS, DHCP, GPOs, all backup and recovery tasks, new server installation and deployment, server decommissioning, data migrations, and monitored anti-virus alerts.
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Desktop Support TechnicianPace Engineers, Inc. Sep 2011 - Jul 2013UsEnd User Support -60% |Server and Network Administration -20% | Email Administration -20% • Provided support to 150 employees in three locations ranging from printing problems to hardware malfunction. • Maintained small Hyper-V cluster in local office that served as backup to headquarters.• Served as primary email administrator for all aspects of Exchange 2010.
Alec Larson Skills
Alec Larson Education Details
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Western Governors UniversityInformation Technology Management -
Itt Technical Institute-PortlandData Communications Systems Technology
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Itt Technical Institute-PortlandComputer Networking Systems
Frequently Asked Questions about Alec Larson
What company does Alec Larson work for?
Alec Larson works for Corpay
What is Alec Larson's role at the current company?
Alec Larson's current role is Manager End User Support & Engineering at Corpay.
What is Alec Larson's email address?
Alec Larson's email address is al****@****pay.com
What is Alec Larson's direct phone number?
Alec Larson's direct phone number is +150370*****
What schools did Alec Larson attend?
Alec Larson attended Western Governors University, Itt Technical Institute-Portland, Itt Technical Institute-Portland.
What are some of Alec Larson's interests?
Alec Larson has interest in Human Rights, Science And Technology, Education.
What skills is Alec Larson known for?
Alec Larson has skills like Windows Server, Servers, Networking, Active Directory, Troubleshooting, Technical Support, Computer Hardware, Vpn, Hardware, Wireless Networking, Cisco Technologies, Network Security.
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