Alec Lau Email & Phone Number

Honolulu, Hawaii, United States

-Manage in-person and telephone guest inquiries, customer service requests, and reservation bookings-Develop rapport with clients and generate repeat business through friendly attitude and extensive cuisine knowledge-Spot VIP clients immediately and provide special treatment including preferred tables-Take guests to their designated table, give information about specials, handle special requests, and provide waiter information-Monitoring dining rooms and guest flow to maximize table usage and minimize customer wait time-Prepared tables for customer use, including rearranging seating and tables to accommodate large groups

Honolulu, Hawaii, United States

Duties included:-Received, priced, and stocked books, supplies, and general merchandise; desired inventory levels, and returns of merchandise under conditions of sale-Maintained and updated bookstore inventory records-Performed functions related to cashiering such as operating cash register and credit card machine; assist customers; answer telephone calls-Prioritize and complete tasks while providing excellent customer service