Alec Linton Email and Phone Number

Led the strategy and execution of centralizing all design resources that were previously spread across various teams in an effort to enhance design quality and consistency. Guiding design vision, strategy, and operations for all products and features on Spectrum's self service platforms.

I led a blended business and technology organization focused on launching products and features that enhance the troubleshooting self-service experience. I oversaw teams of developers, product owners, designers and QA personnel who utilized lean concepts to rapidly deliver and iterate based on customer data.Highlights include:- Launching an authenticated speed test that simplified the user experience while also directly contributing to over 3000 internet upgrades the first month, resulting in a projected $1M revenue increase for 2021.- Bringing service appointment management capabilities to all legacy footprints which reduced yearly call center expenses by over $1.1m by allowing customers to cancel and reschedule their appointments with ease.- Expanding the size and scope of my organization to support an urgent multi-dwelling-unit initiative. This included planning and managing a $5M+ budget to on-board over 35 resources across our parent organization. Other responsibilities include overseeing the end-to-end strategy and guiding stakeholders through user experience decisions.

Working on a cross-functional team, my contributions were focused on translating product requirements into dynamic experiences that directly impact the consumer. I successfully approached all design solutions in a data-driven manner while facilitating collaboration with needed teams and stakeholders. • Utilizing direct customer feedback and analytics to deliver a redesigned bill pay flow.• Displaying flexibility and resilience to deliver designs for advanced Wi-Fi settings 100% on time despite multiple scope and priority changes.• Internally leading syncs with all product designers in our organization that focused on process, strategy, and methodology.- Facilitating multi-disciplinary collaboration sessions with product owners, business owners, developers and other designers to tie proposed solutions to customer data while also checking for feasibility and viability.Internally, I led UX syncs within our organization in an effort to promote cross-channel learning, transparency, and consistency while evangelizing the Design Thinking ideology.

Brought on as a senior resource, I took over and led the UX portion of Dignity Health’s My Home mobile app. I have also served as a UX consultant for Follett and delivered concepts for sales pitches.Outside of client work, I led an effort to standardize our team’s wireframe deliverables which included a reusable pattern library.Highlights:UX Lead for Dignity Health’s My Home Mobile app

As a part of GM’s Global Product Development team as a direct employee, my work was focused on creating and validating user experiences for mobile and wearable products. Highlights:Project lead for myChevrolet Wearable AppsProject lead for mobile pattern library redevelopment

Working in an integrated role with GM’s Global Connected Consumer team, I was responsible for creating user experiences that were implemented across a variety of digital mediums. Highlights:UX design lead for OnStar and Owner Center payment acceptance redesign

This contract position involved designing user experiences and consulting on existing designsthat were implemented in the 2017 Subaru in-vehicle head unit. Deliverables included wireframes, interactive prototypes, and UI compositions.

During this contract I was a part of the interface development team working on SkidmoreStudio’s rebranded website. My responsibilities included front end development andinteraction design.

As a part of the Art Van furniture eCommerce team, I designed features and implemented functionality for web and mobile interfaces. I worked on numerous front-end development projects and served as a vital bridge between the design and development teams. I also facilitated user testing and focus groups.Highlights:Design lead for 2014 home page and global redesign