Ecommerce Support And Internet Support
Current• Directly responsible for assisting and supporting Guests, Travel Agents and Cast Members through multiple live chat windows (instant message) and e-mail. Required to address the needs of guests by establishing a positive rapport with a focus on first call successful completion. • Trained to support internal Internet Help Desk. The Internet Help Desk team will answer phone calls and assist guests concerning website experience through troubleshooting and procedural means. Display both strong computer knowledge and strong guest service abilities to assist the guest beyond the technical error or browsing of the product to the completion of a revenue generating website interaction.