• 2019, 2020, 2021 & 2023 Presidents Club Achiever – Ranked top 2.5% of store managers for exceptional sales performance and customer satisfaction.• Successfully launched 2 flagship locations, surpassing initial monthly sales targets through strategic sales planning and comprehensive staff training.• Spearheaded sales strategies across 8 locations, resulting in a 130% year-over-year increase in sales volume.• Leveraged PowerBI and Excel to generate data-driven reports, driving the… Show more • 2019, 2020, 2021 & 2023 Presidents Club Achiever – Ranked top 2.5% of store managers for exceptional sales performance and customer satisfaction.• Successfully launched 2 flagship locations, surpassing initial monthly sales targets through strategic sales planning and comprehensive staff training.• Spearheaded sales strategies across 8 locations, resulting in a 130% year-over-year increase in sales volume.• Leveraged PowerBI and Excel to generate data-driven reports, driving the team to consistently achieve top performance metrics.• Promoted 6 sales representatives to managerial roles, demonstrating a commitment to employee development and leadership cultivation.• Recruited, trained, and mentored sales representatives to develop high-performing teams, increasing employee retention by 50%.• Oversaw daily operations, ensuring compliance with company standards and implementing initiatives that improved store efficiency andperformance, ranking the store in the top 5% for company KPIs.• Utilized Salesforce to build, manage and optimize the customer database, enhancing customer relationships and driving significant sales growth. Show less

• Ranked top 5% of company sales representatives.• Attained & surpassed 15+ sales and experience metrics each month.• Engaged in excellent customer service by identifying needs and advising solutions.• Achieved high customer satisfaction scores by developing and implementing training programs focused on delivering consistent and exceptionalservice, while quickly addressing and resolving customer complaints.• Participated in promotional events and marketing campaigns… Show more • Ranked top 5% of company sales representatives.• Attained & surpassed 15+ sales and experience metrics each month.• Engaged in excellent customer service by identifying needs and advising solutions.• Achieved high customer satisfaction scores by developing and implementing training programs focused on delivering consistent and exceptionalservice, while quickly addressing and resolving customer complaints.• Participated in promotional events and marketing campaigns, effectively communicating product benefits.• Maintained detailed records of customer interactions and transactions using CRM software, ensuring accurate follow-up and customer satisfaction. Show less

• Ensured timely execution of game day operations, procedures, and maintained consistent company branding.• Collaborated with local businesses and sponsors to develop partnership opportunities.• Assisted in the creation and distribution of marketing materials, including flyers, social media, and email campaigns, to promote upcoming games.• Coordinated and promoted events with over 7,200 attendees.