Responsible for governance and policy program design driving conformance performance . Program development to report success to regulators, auditors, and business. Management of internal processes to ensure continued high achievement levels. Oversee staff activities and identify opportunities for continuous improvement.

• Directed the implementation and development Configuration Management and Service Management Systems• Launched and maintained configuration and software management functions to improve understanding of how IT provided services to the business• Implemented industry-leading BMC Atrium Discovery and Dependency Mapping and Configuration Management software to automate the collection of IT data• Achieved $500K+ in eliminated and recovered assets and services through Configuration Management System• Designed and maintained service models of critical IT functional and cross-functional processes • Improved service management by aligning problems with IT services and functions

• Revitalized stagnant disaster recovery program• Conducted first successful data and transactional recovery tests to validate recovery processes• Established recovery benchmarks for critical business processes to measure performance• Negotiated and saved company $1.2 million in renegotiated recovery services contracts• Resolved limitations to achieve 98+% success rate with expanded applications testing and validation• Successful recovery of systems by third-party personnel only using documented procedures to validate the ability to leverage third-party recovery resources

SCOPE OF OPERATIONAL RESPONSIBILITIES 4.0+ Million Dollar Budget, 60+ Locations, 5 Data Centers, 5 Platforms, 225+ Servers, 80+ TB of Data, 3 Countries• Designed and created IT Governance Framework and Policies based upon ISO 38500• Instituted and managed electronic discovery program• Implemented high availability strategy for critical business unit data recovery• Reduced recovery time by 50% for largest business unit to meet industry expectations• Decreased recovery time by 75% for second largest business unit to reduce loss revenue• Designed and executed simulations to establish initial recovery benchmarks to validate process changes• Conducted first successful data and transactional recovery tests company-wide• Developed pandemic recovery protocols, a company first, that covered singular and global events• Introduced new custom designed emergency communication system to meet the various business needs• Lead enterprise review committee of recovery strategies and developed long-term roadmap• Redesigned disaster recovery plan into playbook format to increase ease of use and updating• Created and directed configuration management lifecycle processes• Instituted and documented standard operating procedures to improve usability• Managed four million dollar department budget and a staff of five direct reports and 80+ indirect reports

• Designed and created IT Governance Framework and Policies based upon ISO 38500• Instituted and managed electronic discovery program• Implemented high availability strategy for critical business unit data recovery• Reduced recovery time by 50% for largest business unit to meet industry expectations• Decreased recovery time by 75% for second largest business unit to reduce loss revenue• Designed and executed simulations to establish initial recovery benchmarks to validate process changes• Conducted first successful data and transactional recovery tests company-wide• Developed pandemic recovery protocols, a company first, that covered singular and global events• Introduced new custom designed emergency communication system to meet the various business needs• Lead enterprise review committee of recovery strategies and developed long-term roadmap• Redesigned disaster recovery plan into playbook format to increase ease of use and updating• Created and directed configuration management lifecycle processes• Instituted and documented standard operating procedures to improve usability• Managed four million dollar department budget and a staff of five direct reports and 80+ indirect reports

• Performed full review of corporate disaster recovery program and testing• Developed recommendations for rehabilitation of the corporate disaster recovery program• Created and executed Extract, Transform, and Load (ETL) audit for company's public files division• Conducted and documented Sarbanes-Oxley (SOX) compliance audits for four subsidiaries and corporate controls for mainframe system, financial and billing systems, user access, and quality assurance processes

• Designed and conducted IT SOX audit on a newly acquired company for a Fortune 500 credit card processor• Provided project management and technical expertise in documenting regulatory financial controls for a Global Fortune 500 insurance company• Lead and guided the discovery and documentation of flood insurance for a large regional bank to comply with FFIEC requirements• Documented and tested IT SOX processes for a billion dollar information decision and technology provider

• Directed the use of company developed Sarbanes-Oxley/Audit product and assisted with development. • Documented financial and information technology process controls for Sarbanes-Oxley. Assist in development of remediation plans of control gaps.• Advised management on the application of COBIT standards for Sarbanes-Oxley.• Created new Internal Controls Questionnaire for global use.• Managed the development of Sarbanes-Oxley collection tool. Features include security rules, control and table maintenance, testing and gap analysis, account mapping, and reference material.• Reviewed, reported, and managed the acquisition of Sarbanes-Oxley support applications.• Conducted financial, technical, and fraud audits. Coordinated with management the development of cost-effective solutions. Performed data analysis for audit teams. Edited and issued departmental audit reports.• Developed comprehensive COBIT-based Information Technology audit program.• Directed fraud investigations

• Conducted IT, operational, and compliance audits in SAP, NA plant computer systems, e-commerce, supply chain systems, and global security. Developed solutions for control outages. Coordinated with business owners to implement cost-effective solutions.• Managed project to develop a global control self-assessment web site to increase awareness.• Auditor in charge for Global and United States audits. Responsible for all stages of the audit - planning, fieldwork, finding issues, creating solutions and executive reports.• Developed comprehensive audit programs for e-commerce, Business Continuity Planning, and ASP outsourcing. Revamped audit programs for information security, local infrastructure management, and third-party vendor liability audit programs.• Provided consultation on company’s SAP security, data privacy, e-commerce, Application Service Provider (ASP) outsourcing, plant divestitures, Business continuity Planning, and web conversion initiatives.

Responsible for managing business, sports, and para-mutual establishment music rights contracts. Assist with hotel, convention, and festival licensing. Helped designed custom-built application to managed coordination and documentation of workflows of workflows for all contract license management.