Alec Parker Email & Phone Number

The Colony, Tx, Us

Provided customer relations to encourage confidence in assistance situations and ensure that issues get a root cause analysisManaged team of technicians to provide client support coverage for all hoursContributed in arranging action plans to address recurring problems and procedural slowdowns, ensuring client satisfaction with final resultServed as a point of contact for Managerial staff regarding escalated issues and increased priority tickets

Plano, Texas, United States

Provided Guest Wi-Fi management and support for hotels, additional emergency network support for financially impacted clients, including troubleshooting of onsite network equipment Triage of major outages, including communication to internal staff, technical teams, and users in addition to overseeing incident resolution and knowledge base documentationManaged Onboarding and Offboarding users for managed properties Worked with vendor managed services as needed to resolve high priority issuesMonitored and Responded to Escalation emails from VIP clients within SLA defined time spansServer management including Merchant Services, Property Management systems, Point of Sales, Domain Controllers, File servers, Key Systems, Virtual servers, and Interface servers Regulated and maintained support articles within IT Glue containing knowledge articles for over 200 Properties, business partners, and internal knowledge

New Braunfels, Texas, United States

Supervisory Role in managing lifeguard positions to ensure adequate coverage and safety standards