User experience research consulting and contracting for clients in the public and private sectors.

Defining the knowledge management strategy for a FTSE 100 UK financial services provider.User research and information architecture activities to support an overhaul of their knowledge management processes.Coaching permanent staff in user research behaviours and best practice.

Exploring and mapping the needs of commercial exporters in post-EU Britain.Building a culture of user-centricity across delivery teams.Mentoring junior researchers.Running interviews, usability tests, online surveys and more.

First and only user experience researcher at Dentally, a market-leading Henry Schein dental practice management system.Establishing research ops processes and method best practices for a global team of product owners.Building, maintaining, and promoting a research repository to support easy referencing and sharing of user experience insight.Synthesising primary user research with support desk and NPS feedback, helping product teams prioritise more confidently and effectively.Running user interviews, usability tests, card sorts, and more.

Hiring, managing, and mentoring a team of six talented user researchers working across multi-disciplinary teams.Defining, documenting, and improving user research standards and processes.Establishing the user-centred design community of practice, alongside the other discipline leads.Building relationships between user research and other departments like insight (data), proposition, and marketing.Advocating and promoting user-centred design across the business with stakeholders up to the directorship.Running interviews, usability tests, card sorts, surveys and more to help HL understand its 1.5 million clients and their needs.

Leading a group of researchers across multiple agile teams building public and trade-facing MOT services.Mentoring DVSA and Kainos user researchers to manage quality and standards.Planning, designing, and delivering research activities to improve the user experience and increase user engagement.Driving team engagement and collaboration in user research, from strategy to analysis and application of findings.Raising research visibility by constantly sharing with the wider organisation, promoting awareness and empathy for our users.Communicating regularly and directly with senior management to influence service strategy through deep understanding of users and needs.

Lead user researcher in a small, agile team building online services for the Agency’s regulated customers.Mapped user experiences and regularly ran contextual interviews and usability testing sessions.Worked leanly and pragmatically within business constraints to deliver actionable insights.Founded and led Defra’s User Researcher Community of Practice.Served as a GDS assessor covering the user research discipline.Mentored user researchers.Defined role specifications and interviewed new user researchers within Defra.

Provided leadership and direction across multiple complex and challenging UX consultancy projects for some of the UK's best-known organisations. Managed projects from concept to completion, sometimes working independently, and at other times as lead practitioner within a multidisciplinary team.Ensured the highest quality service while delivering rich, robust user insight to meet clients' goals within budget and to tight deadlines.Mentored, supported, and managed junior researchers.Presented research findings to senior stakeholders and regularly pitched for new work.

Designed, conducted, and analysed research to help clients better understand their users and customers. Used a broad range of user research methodologies and tools to learn, analyse, capture, and communicate user needs and insights. These included: depth interviews, contextual interviews, usability testing, accessibility testing, 'pop-up' testing, online surveys, diary studies, card sorting, journey/experience mapping, personas, expert reviews, sketches, wireframes, interactive prototypes, reports, and presentations.I was fortunate to work with some fantastic organisations including: SKY, BBC, npower, Royal Mail and British Red Cross.

Web application user research, prototyping, and development centred around the University's online learning portal, 'Social Learning Space'.Part-time role while studying for my BSc.