Alison Leddy Email & Phone Number

Rockville, Maryland, Us

• Designed the bra based on physics principles, bio-mechanical research, and user feedback collected with 16 participants.• Filed provisional and utility patents for the sports bra, which received initial approval from USTPO.• Raised $25K in non-dilutive funding through success in pitch competitions.• Planned and led a crowdfunding campaign that raised $12K with 11x ROI.• Presents to local high school students about the importance of exercise and proper bra sizing.

Cleveland, Ohio, Us

• Designs status dashboards for service orders including analytics used by management to train installation teams and optimize their effectiveness.• Addresses all customer service issues through cross-functional leadership.

Cleveland, Ohio, Us

• Created all social media posts and collateral to highlight products for potential customers and increase brand awareness. • Improved Facebook & Instagram page visits by 117% & 181% respectively. • Solicited customer testimonials for the company website, Yelp, and Google over phone and email.

Cleveland, Ohio, Us

• Set up sales appointments to maximize efficiency for sales representatives across 11 different markets in 5 states with FieldWorx and MarketSharp.

Columbus, Ohio, Us

• Co-led usability testing with 14 Beam members to evaluate onboarding in the new mobile app.• Partnered with UX designers to redesign dozens of email communications for external users. • Developed two journey maps based on interviews with external participants and internal subject matter experts to uncover opportunities to better support Beam members and brokers. • Built and analyzed over 20 reports with internal data from Metabase to inform product priorities and manage stakeholder expectations tied to those priorities.

Columbus, Ohio, Us

• Created a 10-page dashboard for the CEO with analytics from Zendesk ticket data to identify patterns in customer behavior and to inform the hiring plan for the Customer Service team. • Conducted interviews with 12 dentists, synthesized the results, and used their feedback to improve the claims process and the information architecture of Beam’s insurance card.

Columbus, Ohio, Us

• Resolved over 20,000 customer service issues with a satisfaction rating of 98%. • Built out the customer service training program from scratch and trained 15 people. • Pitched idea for a self-service online portal for dental providers, interviewed potential users, collected user feedback during the beta testing phase, and marketed the portal upon launch.

Detroit, Michigan, Us

Venture for America is a fellowship for recent grads who want to learn how to build a business while making an impact. VFA Fellows get training and join a startup in an emerging US city, where they live and work for two years at one of our hundreds of partner companies. They learn hands-on what it takes to build a company, while getting the mentorship, network, and ongoing support to prepare themselves to become successful entrepreneurs. Learn more at www.ventureforamerica.org.

Columbus, Oh, Us

• Planned, executed and evaluated events that serve Jeni’s ice cream products so that the company can strengthen bonds within local community and promote catering opportunities for customers.

• Created a new club with a mission to strengthen the voice of women on campus.• Developed "Notre Dames" branding: website and social media presence, Talk It Out Tuesday’s – weekly discussion, Greetings, Dames! – weekly newsletter, and Venting with Venti’s – campus-­wide study breaks.• Connected with over 1,200 social media users over Facebook and club website: http://notre-­‐dames.tumblr.com/• Held over 50 events, including Blankets for Breast Cancer, Campus to Career – networking event with alumnae, and All-­Star Dames – coffee and conversation with Notre Dame alumnae.

Chicago, Illinois, Us

• Managed and collected data from confidential personnel files for associates firm-wide; presentations created were heavily utilized by partners during the firm’s annual Associate Review process.

• Selected to be a peer leader who works to build community and to support the well-being of 225 dorm residents.• Developed skills in time management and conflict resolution while coordinating weekly events and fostering relationships among residents.

Boston, Ma, Us

• Produced competitive comparison analyses of the market for LED outdoor products, highlighting main competitors and the GE advantage; findings were used by sales personnel and for internal training.• Created pitch-ready product samples by working with technology, sales, marketing, manufacturing, and packaging teams; samples developed to enhance sales team’s presentations.

Boston, Ma, Us

• Conducted tests and data analysis on LED indoor products to validate the fulfillment of European Regulatory requirements; results were collected to meet strict deadline and enable the continuation of product sales in Europe.• Created process map for UL certification that visually represented each step and its estimated time; ultimately, the map led to improved efficiency and communication between the systems and design teams.

Seattle, Washington, Us

• Worked in a sales environment that required financial responsibility and engaging with customers.

Us

• Reported on “Open Innovation” and other similar management practices of companies such as Procter & Gamble and Nine Sigma. • Researched and prepared background reports on potential clients for a business development database.

Bachelor’S Degree, Mechanical Engineering, Sociology

Bachelor'S Degree

Education record