I am an experienced IT professional with a proven track record in revolutionizing and optimizing company infrastructures. My expertise lies in seamlessly transitioning legacy servers to PM2 Plus, making complexities visual for non-developers. I thrive on solving critical server issues, implementing CI/CD pipelines, and fostering a culture of efficiency and collaboration.Key Achievements:Infrastructure Overhaul:Successfully migrated company servers to PM2 Plus, enhancing visibility for non-developers.Addressed issues with outdated servers causing frequent crashes during deployments, ensuring smoother operations.CI/CD Implementation:Pioneered the adoption of AWS CodePipeline, establishing a robust CI/CD pipeline for timely and reliable deployments.Led the team in embracing Smart PR, Smart Commit, and Smart Branching methodologies to minimize conflicts.Documentation Advocacy:Introduced comprehensive documentation practices for all development projects, ensuring knowledge transfer and team alignment.Organized backlog items, gathered requirements, and maintained meticulous project plans for estimation and delivery.Leadership & Collaboration:Provided leadership to a team of 10 engineers and testers, guiding them towards achieving project goals.Promoted Agile values, facilitating effective communication between stakeholders and development teams.Agile Transformation:Spearheaded the cultivation of Agile maturity within the team, utilizing information radiators to ensure transparency.Managed budgets, conducted property and utilities inspections, and oversaw HR-related tasks, including hiring decisions.Key Competencies:Infrastructure TransformationCI/CD Pipeline ImplementationDocumentation ManagementAgile LeadershipBudget ManagementStakeholder CommunicationTeam Building and MentorshipHR Oversight

I am experienced as Product Manager proficiently steering projects in the Atlassian and Microsoft ecosystem. Skillfully managed Jira boards and GitHub, refining workflows and ensuring meticulous code control. Expertly harnessed Confluence for streamlined documentation and seamless collaboration. Led a dedicated team of four engineers while collaborating seamlessly with UI/UX designers and low-code experts. A passionate advocate of Agile and Scrum methodologies, I orchestrated projects from inception to deployment, fostering innovation and ensuring efficient, goal-driven outcomes. Balancing artistic creativity with technical finesse, I consistently deliver exceptional results.

Highly skilled customer service representative and closer with experience in the durable medical equipment (DME) industry. Proven ability to handle a high volume of calls and inquiries related to DME for home use. Adept at providing product information, processing orders, addressing billing and insurance issues, and providing technical support for equipment. Strong communication and negotiation skills with a proven track record of closing sales and achieving sales targets. Experienced in educating patients on how to set up and properly use DME. Committed to providing exceptional customer service and support.