Responsible for managing CoA desktop image, upgrades, security patching, and configuration and testing necessary to ensure the environment works effectively Completed installation of peripherals like printers, scanners, , cabling systems like local area network cables, network interface cards, wired switchesProvide effective troubleshooting and accurate solutions to advanced hardware and software computing problems for Windows, Mac, and mobile devicesResolves basic and advanced hardware and software questions, problems, and requests in person or remotely through ticketing system ServiceNowDeploy and administer IT systems in the assigned region, including end-user desktops/laptops, computing servers, network equipment, voice and video hardware, and mobile devicesDeploying various technologies to establish data privacy and security controls

Served as Accounting Dept Point of Contact to audit, maintain and adjust local tax jurisdictions according to employees' home and or work locality using ADP and Oracle systems.Coordinated Ach Wire Transfer Payments for USA and International tax payments.Prepare federal, state and local estimated tax payments and extensionsDesigned a marketing campaign to increase online W2 enrollment by 70% from previous years. Formulated bilingual flyers to market payroll services to Spanish speaking employeesTracked tax agency notices to completion with ADP. Implemented a system to make tracking more efficient for the positionFile and maintain employee garnishment files. Distribute garnishment checks and interrogatories Notify garnishing agencies of terminated employees with active garnishments.Managed and trained over 25 support center employees and contractors to handle incoming W-2 calls, inquiries, reprints, and correctionsSupported Payroll team with payroll processing, data entry, data validation and special projects as needed.Created Payroll reports for internal departments such as Corp.Tax, Accounting, Risk, and HRLock-box Key Holder and Check DepositorCompleted vacation balance inquiriesCompleted wage and employment verificationsPrepared journal entries upon request for payroll taxes and SUI rates Maintain the highest level of customer service to both internal and external customers.

2nd Place Winner of GSU 2019 Hackathon - Create solutions for challenges often found in underrepresented and underserved communities. Developed Web-Based App (MeLoan) with interactive learning hub and debt calculator to help promote financial literacyCollaborated with multiple local leaders across a variety of Atlanta's professional industries in a series of Sprints

Responsible for executing adcopy insertion contracts into a traffic and billing system that schedules the dates, times, rotation patterns, and network programming for customer contractsCollaborated with Librarian and Encoding departments to research discrepancies between instructions and media or media that are unacceptable for playback.Builds and maintains television programming (e.g. arrangements of breaks within a show) as directed through received programming information from licensed programming sources and local origination channels.Repeatedly ranked in the Top 3% for performance with the fewest instruction playback errors

Direct Support for VP of Merchandising SVP & Assigned Buyer / Product group Instrumental in conducting product line reviews, research analysis, presentation, including selection and implementation Ensured all vendor and product documentation was on file and update with required departments (Served as Point of contact for Vendor Onboarding, Vendor Buying Agreement, EDI set up, etc.) Work directly with vendors (international, domestic, and commodity) to manage purchase orders.Tracked international and domestic orders (new store and replenished orders), F&D Express, Special Order purchases and Opportunity Buy’s from shipping ports the stores distribution Setup new product SKU’s data which includes collection, keying and managing data integrity for management and store cost and retail uploads reportsResearch and reconcile invoice and receiving discrepancies with the accounting department Advance use of Microsoft Excel including pivot tables, and vlookup, macrosCreating Training Presentations for workforce using powerpoint

Imported data from the Sales consultation into vendor system to create search marketing products and images, and additional information to vendor.Developed outbound marketing strategies for products, drafting brand communications and value propositions for products.Address Advertiser's Internet/landing page design or fulfillment process questions.Served as liaison between advertiser and vendor.Developed and maintained an active relationship with Media Delivery team and Third-Party Ad Verification Vendors

• Programs used : SAP, NPS, Microsoft Word, Outlook, Excel, Access , Red Prairie, Hommi, SCOPES• Assist Manager with daily operation of RA dept development, analyses and implementation of staffing, training, scheduling and reward/recognition programs.• Tracked inbound freight to ensure the on-time arrival of product, via email, phone and internet NPS, HOMMI backlogs• Provided coaching feedback on attendance and performance problems according to policy point tracking system• Assigned Associate Schedules according to WFM forecast• Resolved major client account escalations.• Coordinated the Bulk appliance installations of Residential Third-Party government contracts

Served as an Administrator in Workforce Management.Audit Create, Update Employee Schedules into ADP and SAP• Developed Agent Monthly Score Cards in Excel with use of Pivot tables to help find teams with high ratings providing online or phone customer service.• File and folder upkeep of Lotus Notes and Sharepoint• Used Macros in Excel to automate monthly generated employee score cards• Compiled and Updated Sales & Schedule Adherence Reports• Troubleshoot SAP/NET Time issues