Responsibilities:• Systems Administration: Servers administration, ensuring optimal performance, availability, and security.• Data Backup: Manage data backup operations to safeguard critical business information.• ICT Operations: Manage and maintain the overall IT infrastructure including Wi-Fi, audio system, IP telephony, and PCs across four branches in Dubai.• Vendor Management: Manage relationships with vendors, negotiating contracts.

Responsibilities:• Assist staff with implementation and training of upcoming Oracle Fusion (ERP) solution to meet company requirements.• Log analysis of computers, and other IT systems to troubleshoot and understand behaviors of the users.• Negotiating Service Level Agreements (SLA) and ensuring service delivery as per the agreement within specified time, cost and quality parameters.• Setting up and configuring IT Devices like wireless routers / Telephony System and others.

Responsibilities:• Adequate protection, confidentiality of data and proprietary software systems. Moreover, to ensure the integrity of data and configuration..• Full support for computers, printers, and software includes: Initial installation and setup, diagnosis and upgrades..• To qualify suitable hardware in line with required job needs (especially CAD design team) and coordinate with procurement team for purchasing.• To maintain IT Assets ensuring that all assets are recorded and updated/disposed-off when required.• To provide communication and PABX services to all authorized users to fulfill their business needs.

Responsibilities:• Provide PC system and network resources to new users upon HR requisition.• Check and clean computer systems from virus, spywares, and other threats.• Provide internal office support for all office software applications and validate licensing.• To provide communication and PABX services to all authorized users to fulfill their business needs.• Identify IT inventory items that need to be ordered and process for the procurement.

• Design & Propose appropriate IT solution according to the enquiry.• Define the scope of a project after evaluating client’s requirements.• Providing pre-sales technical assistance and product education.• Producing proposals, quotes and supply agreements and account management activities.• Involve in sales, support and where appropriate, maintaining contact with client organization.• Establish new, and maintaining existing, relationships with customers to better anticipate and satisfy their needs.• Provide detailed funnel reports to business manager regarding prospective clients and sales projections.Major Accounts:(As team member: Supplied, integrated, and configured IT solutions)Sport Cities International Sharjah – (Bukhatir Group Sharjah)Al Farida Investments Company LLC – Abu DhabiAl-Ghurair Investment (AGI) – (Al-Ghurair Group Dubai)Dubai Investment Park (DIP) – Dubai

> Mainly responsible for identifying opportunities for strengthening sales of the company and preparing the right software solutions to achieve the sales objectives.> To train and teach the sales representatives of the company and members of the management staff for implementation of the sales strategies.> To negotiate the contract terms with customers and clients so as to be able to work in agreement with the company’s objectives and sales goals.

> Analyze and understand detailed business requirements.> Provide mapping requirements and software solutions.> Document business requirements, gatherings and issues and updated business process flows.> Execute program modifications and changes.> Interface with clients, software professionals and consultants to develop solutions applications.