- Managing and overseeing daily operations and performance of the team.- Proven skills in developing and providing training to end-to-end solutions for various processes spread across induction, pre-process, process, behavioral, culture-specific training.- Leveraged planning knowledge to drive supply chain activities through the creation, modification, and implementation plans.- Skilled in managing & leading teams for running successful process operations & experience of developing procedures, service standards for business excellence- Work closely with Logistics to overcome any blockage in the order fulfillment cycle.- Complaint management: Understand and log customer complaints, assign to the appropriate cross function for investigation and follow up till resolution

- Handling K12 sales, catering students form classes 4th to 12th- Achieving monthly sales target, bringing revenue for the company - Training new Joiners on sales pitch and modulation.