• Responsible for providing remote facility access monitoring services for external clients• Handled & investigated alerts triggered by physical security devices• Operated access control and facility monitoring systems and provides round the clock coverage for alerts and emergencies• Supervised intrusion detection and video coverage and related records, and prepares physical security reports through Microsoft Excel and Microsoft SharePoint• Notified appropriate US based… Show more • Responsible for providing remote facility access monitoring services for external clients• Handled & investigated alerts triggered by physical security devices• Operated access control and facility monitoring systems and provides round the clock coverage for alerts and emergencies• Supervised intrusion detection and video coverage and related records, and prepares physical security reports through Microsoft Excel and Microsoft SharePoint• Notified appropriate US based resources of situations that require response or remediation Show less

* Act as first point of contact on any annuity related enquiries with US based Clients.* Proactively evaluate and address policy related paperwork and inform concern department* Negotiate and resolve high exposure issues with the Policy Holder* Creating and sending 1099 R tax forms for tax purposes and 5498 Financial statement for the policy .* Identify the matters of fraud and report to the concern department.*Worked as a backend coach giving process related queries to team… Show more * Act as first point of contact on any annuity related enquiries with US based Clients.* Proactively evaluate and address policy related paperwork and inform concern department* Negotiate and resolve high exposure issues with the Policy Holder* Creating and sending 1099 R tax forms for tax purposes and 5498 Financial statement for the policy .* Identify the matters of fraud and report to the concern department.*Worked as a backend coach giving process related queries to team members.* Worked with SIU (Special Investigation Unit) team which includes detecting and persuing action against fraudulent activities on the part of insureds and claimants.*Worked for death claim insurance and distribute the death benefits to beneficiaries (after PO's death) based on percentage assigned by Policy holder.* Ensure highest level of customer delight by superior level of service through adherence to all predefined processes* Recognized as a top quality performer*Hands on experience on salesforce , Onbase, ServiceNow, Excel, Jwalk, Bass, ID3. Show less