• Establishes, implements, and communicates the strategic direction of the organization's operations.• Collaborates with executive leadership to develop and meet company goals while supplying expertise and guidance on operations projects and systems.• Leads departments to carry out the organization's goals and objectives.• Designs, and implements new processes, technologies, and systems to improve and streamline organizational processes and use of resources and materials.• Creates, communicates, and implements operations-related policies, practices, standards, and security measures to ensure effective and consistent support and execution.• Establishes and administers the department's budget.• Presents periodic performance reports and metrics to the chief executive officer and other leadership.• Maintains knowledge of emerging technologies and trends in operations management.• Identifies training needs and ensures proper training is developed and delivered.

• Led business management platform project initiative that consolidated separate systems, reduced costs and improved operational efficiencies.• Spearheaded efforts for business system analysis, root cause analysis, solution identification and evaluation.• Eliminated errors and inefficiencies through process automation.• Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.• Trained employees to implement and maintain approved and established process improvements in assigned functional areas.• Focused on evaluating and enhancing employee potential, both individually and in teams.• Coached employees on best practices and protocols while managing teams to maintain optimal productivity.• Supported special projects upon request from company leadership.

• Provided leadership, direction and strategic planning for cross functional business operations.• Acted as liaison between multiple departments to support operational productivity.• Improved upon existing processes, developing innovative approaches.• Provided direction and coaching to direct reports through team and one-on-one meetings.• Created preventative measures to minimize recurrence of issues.• Identified targeted areas of improvement and implemented data-driven solutions, improving business.• Demonstrated excellent network and relationship building with both external and internal customers.• Evaluated and resolved conflicts and addressed internal and external business problems, building customer confidence by actively listening to concerns and giving appropriate feedback.• Developed departmental goals and standards in line with supporting organization's mission and strategic vision.• Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction

• Designed and implemented inventory tracking system, optimizing inventory control procedures.• Trained and developed staff on proper receiving, processing and stocking procedures.• Oversaw monthly, quarterly and yearly inventories of warehouse stock.• Established warehouse policies, minimums and maximums, safety stock and reorder points for thousands of stock codes.• Established procedures and quality standards.• Supervised and guided inspectors, technicians and other staff.• Established product specifications and quality assurance practices.• Identified deviations in finished products from quality standards, isolating causes within production process and devising solutions to increase consistency.• Delivered reports on quality control metrics to internal departments for analysis as well as to outside vendors and contractors for consideration in new contracts.• Assisted staff with resolving complex customer issues and implementing targeted solutions.• Delivered continuous training to associates to maximize performance and customer relations skills.• Enhanced company-wide procedures and policies to improve employee morale and boost customer satisfaction.

• Directed completion of planned audits, assessed records and procedures for accuracy to accomplish objectives and appraised policies and plans under audit review.• Complied with Sarbanes-Oxley Act and GAAP principles to maintain complete transparency.• Adhered to audit principles, standards and practices to keep company in good standing.• Managed and trained team members to enhance audit department performance and increase operational efficiency.• Reviewed and approved final audit reports for accuracy.• Met with stakeholders to discuss compliance audit plans and results, explaining options for improvement.• Monitored progress on implementation of risk prevention actions.

• Assessing the financial structure and inventory storage capabilities of the business.• Tracking inventory across multiple locations.• Suggesting changes to inventory warehousing to meet increased or reduced demand.• Ensuring the business has a steady flow of stock without overcapitalizing on materials.• Anticipating stock demands based on current and future business functions.• Planning and adjusting production schedules.• Creating inventory reports and presenting suggestions to the supply chain manager.

• Perform financial forecasting, reporting, and operational metrics tracking.• Analyze financial data and create financial models for decision support.• Report on financial performance and prepare for regular leadership reviews.• Support marketing activities and provide ROI information to management.• Guide the cost analysis process by establishing and enforcing policies and procedures• Provide analysis of trends and forecasts and recommend actions for optimization• Recommend actions by analyzing and interpreting data and making comparative analyses; study proposed changes in methods and materials

• Directed pricing and promotion activities for the West Business Unit.• Managed a staff of 30 employees.• Conducted annual performance reviews.• Acted as a mentor to develop employees and teams.• Designed and delivered reporting on promotional activities.