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Alessandra Furlan Email & Phone Number
Contact Center Manager
at
Samsung Electronics
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 100%
Current company
Role
Contact Center Manager
Location
São Paulo, Brazil
Company size
Who is Alessandra Furlan? Overview
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Quick answer
Alessandra Furlan is listed as Contact Center Manager at Samsung Electronics, a with 6523 employees, based in São Paulo, Brazil. AeroLeads shows a matched LinkedIn profile for Alessandra Furlan.
Alessandra Furlan previously worked as Latin America Contact Center Mgr at Hp and Latin America Quality Mgr at Hp. Alessandra Furlan holds Business Administration, Business Management from Fia - Fundação Instituto De Administração.
Company email context
Email format at Samsung Electronics
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Samsung Electronics
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Profile bio
About Alessandra Furlan
Liderando com sucesso a gestão de centros de contato na Samsung Electronics, tenho mais de 12 anos de experiência em proporcionar uma experiência de cliente excepcional. Minha trajetória profissional é marcada pela implementação de estratégias de transformação digital, análise do comportamento do consumidor e otimização de processos.Certificada como Six Sigma Black Belt, impulsiono projetos voltados à eficiência e à qualidade do suporte ao cliente, incluindo a integração de sistemas de IVR visual e WhatsApp e a formação de parcerias estratégicas com BPOs. Com habilidades consolidadas em gestão de pessoas, tenho como missão simplificar e tornar efetivos os processos que criam valor para os clientes e para a empresa.
Listed skills include People Management, Customer Satisfaction/Promoter, Kpis Management, Change Management, and 3 others.
Current workplace
Alessandra Furlan's current company
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Samsung Electronics
10 roles
Alessandra Furlan work experience
A career timeline built from the work history available for this profile.
Contact Center Manager
Currento Responsible for managing contact center vendors, including operational performance, KPI´s, action plans, quality and training. o Responsible for 3 important support segments: Phone Support: Digital services and technical content .com and youtube, include videos creations (how to)
Feb 2020 - Present
Sabbatical Period
o I had the privilege of experiencing a truly transformative journey that has enriched my personal life, career, and self-awareness in profound ways. This remarkable journey has not only added substantial value but has also significantly contributed to my growth and development on both professional and personal fronts.
Feb 2018 - Dec 2019
Latin America Contact Center Mgr
o High-performing operations management with expertise in building/optimizing organizational processes to maximize business results, creating value to customers and maintain dynamic and efficient.
Oct 2016 - Feb 2018
Latin America Quality Mgr
o Managing KPIs, action plans and crises to achieve operation all results for all subsidiaries in Latin America o Lead mentoring sections for LA quality team.o Prepare and oversee CC Latin America executive presentation,
Nov 2015 - Sep 2016
Brasil Contact Center And Escalation Mgr
o In charge of monitoring and achieve ops results and interactions across voice channel, chat and e-mail.o High-performing operations management, with daily tracking, based on governance models of weekly, monthly and quarter business review, Under control and defined action plan focus on operational KPI´s , like as forecast, productivity, AHT, Service level, No parts usage, turn over, abs, customer satisfaction. o Daily tracking complaints to reduce procons and legal cases. o Back Office process and results.
Dec 2009 - Oct 2015
Project Manager (Six Sigma Black Belt)
o As a program manager I lead several projects, one very important was a project focus to reduce the “No trouble found” in a repair line with a significant cost reduction in Repair operations (Lean 6 Sigma black belt certification)o Daily tracking and lead BPO´s repair partner
May 2005 - Nov 2009
Supply Chain Program Manager
• SC: Program Manager, responsible to manage the provider Foxconn, repair partner for PC´s and notebooks.
Feb 2003 - Apr 2005
Feb 2001 - Jan 2003
Bench Repair And Quality
Developement repair process and quality, during the HP printers implementation in Brasil
Nov 1996 - Jan 2001
2 education records
Alessandra Furlan education
Business Administration, Business Management
Fia - Fundação Instituto De Administração
Associate'S Degree, Computer Systems Analysis
FAQ
Frequently asked questions about Alessandra Furlan
Quick answers generated from the profile data available on this page.
What company does Alessandra Furlan work for?
Alessandra Furlan works for Samsung Electronics.
What is Alessandra Furlan's role at Samsung Electronics?
Alessandra Furlan is listed as Contact Center Manager at Samsung Electronics.
Where is Alessandra Furlan based?
Alessandra Furlan is based in São Paulo, Brazil while working with Samsung Electronics.
What companies has Alessandra Furlan worked for?
Alessandra Furlan has worked for Samsung Electronics and Hp.
How can I contact Alessandra Furlan?
You can use AeroLeads to view verified contact signals for Alessandra Furlan at Samsung Electronics, including work email, phone, and LinkedIn data when available.
What schools did Alessandra Furlan attend?
Alessandra Furlan holds Business Administration, Business Management from Fia - Fundação Instituto De Administração.
What skills is Alessandra Furlan known for?
Alessandra Furlan is listed with skills including People Management, Customer Satisfaction/Promoter, Kpis Management, Change Management, Process Definition And Adherence, Outsourcing, and Planejamento De Projetos.
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