Alessandro Gomes Email & Phone Number

State Of São Paulo, Brazil

São Paulo, Brazil

- Responsible for understanding and designing automation solutions based on internal needs, through information gathering, defining business requirements, and documenting processes while adhering market standards.- Continuous monitoring of services and servers, providing support for implemented automation solutions, and proactively identifying new internal demands and opportunities for efficiency enhancements through automation.

São Paulo Area, Brazil

− Responsible for the local infrastructure and support for the entire São Paulo office;− Responsible for training and onboarding new employees for offices in Brazil and LATAM;− Remote management and support for external offices located in the United States, Argentina and Mexico;Featured projects:• Physical restructure during the local office expansion;• Infrastructure upgrades for the office and it's local Datacenter;• Support in restructuring and local support for external offices outside the country, such as Argentina and the United States;• Migration of the local phone system to Cisco Jabber.

São Paulo E Região, Brasil

− Responsible for coordinating the IT team and infrastructure support in two different offices across São Paulo and Santa Catarina− Administration of IT infrastructure services (voice link, data link, datacenter, network, etc.);− Administration of the local environment and services (data servers, Exchange, active directory, Microsoft Dynamics AX, environment backup routines, etc.);Featured projects:• Data migration from Microsiga to Microsoft Dynamics AX;• User training in Microsoft Dynamics AX;• Updates across the local infrastructure, such as the replacement of the main server, implementation of new backup and restore procedures, etc.;• Adequacy of procedures and policies for internal and external audit;• IT infrastructure costs reductions through revision and update of several services and contracts.

Charleston-Sc (Eua)

- Administration of the company database (SQL Server);- Optimization of inventory controls of the company, responsible for the replacement and purchase of IT equipment and parts;- Responsible for the general maintenance of equipment and IT environments from all offices;- Administrative activities such as document translations and interpretations.

São Paulo E Região, Brasil

- Project development and follow up, such as deploying telephony control, implementing and maintaining the internal media distributor, summarizing and automating the IT inventory, among others;- Responsible for maintaining the infrastructure, network and systems services;- Scheduling of calls directed to the Service Desk, among others.- Continuous communication with users and global customers in English.

- First level IT support to north-american users, using remote access softwares like LogMeIn and TeamViewer, and VoIP softwares (Skype, Google Voice);- Online training for users and new experts;- Fluent english speaking with users and teammates by the phone.

São Paulo E Redondezas, Brasil

- System audit and business process of finance and banking institutions, notably Banco Itaú, Redecard, Votorantim and CIP (Interbank Payment Center);- IT governance, internal controls, IT general controls (ITGC), and more.

Barueri, Brasil

- Physical and logical data model evaluation;- Evaluation of new or altered models under development, normalization, and standardization under the company standards, your real necessity and viability; - Logical implementation;- Database implementation, evaluation reports and a new provision of the data model to the development team in case the evaluation approval;- Documentation of all the performed work;- Meetings with the development team in search of solutions in the data modeling;- ERwin was the main tool used during data modeling;- The main databases used in the environment were DB2, SQL Server and Oracle.

Barueri, Brasil

- Training with COBOL and relational data modeling using MFE and ERwin, respectively.

Praia Grande, Brasil

- Computer class for kids and teenagers;- Preparation of lessons, activities to be held in the classroom;- Preparation and correction of student evaluations.

Itanhaém, Brasil

- Installation and maintenance of computers in general;- Logical and physical maintenance;- Software installations;- Performance improvements in the operating system.

Mba - Cloud Engineering & Architecture, Information Technology

Tecnólogo, Computer/Information Technology Administration And Management