Aleianne Ferrer Email & Phone Number

Dubai, United Arab Emirates

• Office Management and Procurement: Managed overall office maintenance including A/C, MEP, cleaning, and procurement of appliances, furniture, pantry supplies, and office consumables.• Government Compliance: Renewed company service license and handled other government-related tasks.• HR Administration: Processed entry-visa, transfer, and termination of visas for employees, amended labor contracts, and handled annual renewal of group medical and life insurance. Managed monthly payroll and pension.• Finance and Accounting Support: Issued purchase orders, created payment requisitions in SAP, and pre-checked travel expenses in CONCUR.• Travel Arrangements: Managed visa applications, flights, hotel accommodations, and transportation for sales managers, VP, and incoming guests.• Event Management and Compliance: Organized international and local meetings/events, ensuring compliance with company regulations, EUCOMED, and MECOMED. Submitted engagement requests for approval for healthcare professionals (HCP) participating as event speakers, advisory board members, and proctors. Handled post-event requirements including honorarium payments for HCPs.

Dubai, United Arab Emirates

• Team Management: Led a team of 4 to 6 Client Relations Executives, ensuring they met department targets.• Customer Service: Planned, organized, and directed the team to handle and resolve customer requests and queries effectively and satisfactorily within agreed timeframes.• Quality Assurance: Supervised and ensured the team maintained the highest customer service level by conducting regular and random spot checks.• Training and Development: Identified and conducted regular training for team members focusing on soft skills development, customer service excellence techniques, product and process knowledge, and other CRM-related subjects to improve team and individual performance.• Reporting: Generated monthly team reports including daily activity reports and spot checks.• Administrative Duties: Supervised all outgoing correspondences (welcome and payment call letters) and unit registration with the Master Developer and Lands Department.• Internal Control Systems: Planned, organized, and maintained effective internal control systems to ensure client relations procedures and policies were adhered to in achieving the CRM department's goals.• Training Coordination: Conducted training for all new and current staff regarding department policies, workflow, and procedures.

Dubai, United Arab Emirates

• First Point of Contact: Appointed as the first point of contact, ensuring all inquiries and complaints of clients were attended to within the agreed time frame.• Procedures and Requests: Ensured all initiated procedures such as transfers, refunds, and other special requests received from clients were closed within the agreed time frame to contribute to team stats.• Client Communication: Met walk-in clients and responded to phone and email enquiries regarding their properties (payments, project updates, complaints, and contract issues).• On-Site Assistance: Assisted clients on-site during scheduled appointments for site visits, unit inspections, and unit handovers.

Bachelor Of Science (Bs), Computer Science

Education record