Aleigh R. Email & Phone Number

Newberg, Oregon

Temecula, Ca

Provided guidance and mentoring to all of the Front Desk Agents and Bellman. Ensured staff were properly trained on any new regulations. As well as providing them the necessary tools to be able to make decisions on how to assist upset guests.Scheduled staff accordingly- by analyzing past business levels and reviewing upcoming groups/events arriving on property. Assisted the Front Office Manager and Rooms Directors with updating/creating Standard Operating procedures. Assisting them with any tasks that needed to be completed.

Temecula, Ca

Provide new and returning guests with excellent and efficient customer service skills. By acknowledging, empathizing, and acting upon their requests. To be able to relay all requested information and material in a professional and timely manner. Resolve all guest issues within a timely fashion to ensure guest satisfaction.

Laguna Beach

Provided spa guests with five star services when checking into or out of the Spa and/or making Spa reservations. In addition, to promoting the retail outlets and increasing retail revenues. Job duties include, but are not limited to: Booking spa treatments in person or over the phone with 100% accuracy.Assist in providing information to any inquiries, help to coordinate all guest requests for services and maintain impeccable cleanliness of the Spa. Provide services to guests in a timely, courteous and proficient manner.Assist fellow associates with daily operations to support healthy teamwork and contribute to the success of the spa.

Rancho Santa Fe, California

Knowledge of 3 Services: Warm Welcomes, Magic Moments and Fond Farewell Welcoming Members/ Guests (by name if possible)Answer high volume phone calls- directing if needed Answering inquires for Spa and Fitness Center Administrative Assistant DutiesKeeping a clean and organized environment Making sure cups, lids, coffee, sugar, straws and towels are fully stocked around the building Maintaining/Updating Monthly Group Exercise SchedulesBooking appointments for Spa Techs and Hair Dresser Creating flyers for upcoming spa specials or fitness assessmentsPrograms: Spabooker, Profitline, Memberspride, MIV, Membersfirst, Caterpro, Prospectpro, all Microsoft office programs

Costa Mesa

Knowledge of 3 services: Warm Welcomes, Magic Moments and Fond farewell Welcoming Members/ Guests (by name if possible)Answer high volume phone calls and directing when neededAnswering inquires regarding: club events, reservations, and basic private event questions Created packets for Membership along with Private EventsBasic Knowledge of Private Event Pricing Hostess for Lunch and Dinner Worked closely with F&B team to ensure members/guests were always happy Maintain a neat and organized environment Kept Club hub and Companies WebPages up to date on events Administrative Assistant Duties- scanning, faxing, filing, excel, mail, tasks that any Management needed help on Minimal Accounting knowledge Knowledge of: Prospect Pro, Caterpro, Membersfirst, Memberspride, MIV, All Microsoft Office programs

Knowledge of “Our Girl” Knowledge behind the business and product we sold Cash register VMD’s (Weekly Visuals) Marketing Shipment and Placement of all product receivedGreeting and helping customers with their needsCleaning the store (sweeping, dusting, glass cleaning, putting fitting room clothes away)

Newport Beach, Ca

 Counted cupcakes and sent the hourly counts to management and the owners Counted the bank in the morning, and also changed out drawers during shift changes Took special orders from clients seeking more then just our standard cupcakes.Barista experience Answered the phones and emails regarding business and knowledge of our products Worked charitable events Cleaned store front and bathroom hourly Obtained little training with inventory of merchandise

Associate'S Degree, Business Administration And Management, General

Design And Visual Communications, General

High School Diploma, General Studies