Orchestrated seamless project operations for this bespoke office furniture manufacturer. Led a team of 3 project managers across offices in LA and Philadelphia. Liaised with key clients, including Amazon, Google, Apple, Jacobs, and JPMC. Created a structured framework for project management, ultimately bringing order to chaotic processes and enhancing overall operational efficiency. ● Oversaw the end-to-end project fulfillment process. Guaranteed client satisfaction. Identified and addressed any installation issues promptly by inspecting and quality-checking products upon receipt at the warehouse.● Brought on as a Project Coordinator to fill a newly created role; liaised between the sales and production team and clients. Rapidly won successive promotions to West Coast Operations Manager and US Operations Manager roles.● Merged operations across the East and West Coast offices. Overcame challenges in integrating different practices. Fostered a cohesive team environment and ensured consistent performance and procedures. Developed standard operating procedures. ● Proactively responded to internal structural changes by fostering team discussions and implementing improvements. Identified and addressed gaps in the provision of clearer instructions and essential products, thereby bolstering operational efficiency.● Implemented a robust system for tracking project timelines and ensuring on-time shipments. Ensured placement of Purchase Orders (POs) within one week for outstanding projects. Enhanced accountability and prevented delays via tracking.● Recognized for team leadership, fostering a cohesive and supportive environment within the project management team. Received positive feedback during performance reviews for the ability to balance people-oriented skills with task completion.

Coordinated seamless on-site installations, overseeing projects from initiation to closure and maintaining adherence to established timelines. Produced project documentation, including Request for Information (RFIs), entitlement documents, and change orders, ensuring accuracy and compliance. Played a key role in expediting orders, conducting PO follow-ups, and coordinating punch lists.● Facilitated operations management, handled logistics, and collaborated with sales reps to ensure seamless project execution.● Managed the transition of projects from sales to operations, overseeing work orders for the receiving warehouse. Coordinated deliveries and client meeting and assisted with product selection to meet client needs.● Enhanced internal structure, bringing more clarity to logistics and operations management. Instituted work orders for the receiving warehouse, streamlined product handling and organization, and increased efficiency.● Successfully addressed communication gaps with a challenging client, fostering a positive relationship, and contributing to the completion of a significant project valued at $250K. Paved the way for potential future projects and revenue opportunities.

Orchestrated day-to-day operations. Crafted compelling investor presentations, showcasing the projects’ potential and value proposition. Spearheaded order procurement. Negotiated and awarded subcontractor contracts, proficiently scheduling and coordinating work to meet project timelines.● Served as the primary client interface, providing valuable guidance and overseeing site visits.● Reviewed vendor bids, evaluated costs, and ensured quality, contributing to effective decision-making.● Evolved to manage projects independently; led site meetings, organized deliveries, and streamlined processes.● Utilized networking opportunities within the Home Builders & Remodelers Association (HBRA) to cultivate relationships with vendors. Subsequently negotiated discounts and optimized the overall procurement process.● Consistently received positive feedback from clients for alleviating stress, contributing to overall client satisfaction.

Directed daily operations. Formulated and executed comprehensive capital (CAPEX) and operational (OPEX) budgets, optimizing resource allocation for efficient business operations. Monitored and supervised all facets of store operations, including strategic staffing, customer service initiatives, and showroom presentation enhancements. Cultivated and trained seasoned sales personnel in the nuances of the overall sales process, instilling a high level of business acumen for effective client engagement.● Drove a ~20% increase in sales by implementing a comprehensive staff training program. Trained a team of 8 to engage with clients effectively, improve closing rates, and upsell additional services. Introduced role-playing exercises.● Enhanced in-home design services by hiring a new designer, resulting in increased client appointments and satisfaction. ● Transitioned to the store manager role within 6 months. Subsequently oversaw day-to-day operations.● Maintained a client-centric approach by addressing client concerns and offering solutions. Prevented recurring issues.

Spearheaded comprehensive management of store operations, optimizing key business metrics such as gross profit and margin.● Catalyzed a 50% revenue increase for a previously low-performing aspect of the business.● Increased overall store profitability from prior year. Met and exceeded planned operating profit goals for the store.● Managed and developed up to 8 employees. Trained staff members on effective sales techniques and implemented a structured sales process, resulting in increased sales and productivity.● Selected to train and mentor employees for the Boston, New York and Connecticut locations, achieving notable success in transforming designers into confident sales contributors. Fostered a corporate-wide reputation for excellence.● Played a key role in the brand shift and expansion of the company by opening a flagship store in Rhode Island. Oversaw construction; assembled and trained a new team. Featured in local interviews as a prominent figure in the brand's revitalization.