Customer Service Representative
Current• Comparing purchase orders with invoices and packaging lists.• Inspecting deliveries to ensure they match order and invoice criteria.• Receiving and signing for deliveries.• Unloading deliveries from trucks.• Processing returns for incorrect or unsatisfactory items.• Organizing and storing received items in appropriate areas.• Updating inventory with received items.• Communicating with vendors regarding delays or problems.• Maintaining records of orders, delivery details, etc.• Manage large amounts of incoming phone calls.• Generate sales leads.• Identify and assess customers’ needs to achieve satisfaction.• Build sustainable relationships and trust with customer accounts through open and interactive communication.• Provide accurate, valid and complete information by using the right methods/tools.• Meet personal/customer service team sales targets and call handling quotas.• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.• Keep records of customer interactions, process customer accounts and file documents.• Follow communication procedures, guidelines and policies.• Take the extra mile to engage customers.
