Aleisha Smith Email & Phone Number

Manchester, England, United Kingdom

As the Manager of Learning and Development Coordination at PHMG, I lead Sales and Operations L&D coordinators, fostering collaboration across global offices and internal communication teams. I work closely with departments such as Talent Acquisition and Marketing to ensure smooth induction procedures. My responsibilities include managing travel planning, expense tracking, and coordinating both external and onsite training, including leadership programs, HR workshops, and skill-sharing programs. I focus on maintaining accurate records, ensuring staff engagement, and driving performance management. Additionally, I handle enrollment with external training suppliers and oversee off-site training logistics.My passion lies in driving strategic learning initiatives and fostering seamless collaboration for excellence. I assess the quality and effectiveness of ongoing training programs to drive continuous improvement and identify training needs and priorities for teams and individuals. I supervise the planning and delivery of training programs to ensure alignment with company objectives, coordinating multiple company-wide training activities and development programs simultaneously.

Manchester Area, United Kingdom

With a background in Operations Associate, I've enhanced client experiences and operational efficiency. Collaborating closely with Account Managers and Directors, I've delivered high-quality services through adept administrative support. I ensure seamless communication between departments and manage follow-up tasks to resolution. Additionally, I oversee creative aspects of client update renewals, demonstrating a commitment to detail and excellence.

Committed to mentoring teams for business success, I meticulously plan based on real-time insights and historical data. My international experience in South Africa enhanced sales metrics and customer service. Back in the UK, I elevated standards for both domains, ensuring metric adherence and providing daily guidance. I use statistical insights for strategic decision-making and deliver comprehensive training to foster team growth.

Analysed customer data to identify challenges, developed potential solutions, and upheld a standard of top-tier service. Managed customer interactions and cultivated relationships through daily engagement, focusing on efficient communication. Engaged with customers via telephone, delivering warm greetings, addressing service queries, and using probing questions to understand individual needs. Demonstrated flexibility by smoothly transitioning to support other campaigns as required.

In charge of delivering top-notch customer service in a demanding restaurant setting, excelling in a fast-paced environment. Quickly adapted to industry demands, resolving guest and employee complaints to ensure customer satisfaction and workforce efficiency. Dealt with customer concerns diplomatically, demonstrating supervisory skills in POS operations and cash handling.