Aleix Meriel Larrondo Email & Phone Number

Barcelona, Catalonia, Spain

Barcelona, Cataluña, España

- Client Reception: responsible for the first contact with clients in person, via phone and email (≃150 per day), follows established protocols and guides clients´ experience (ES, EN, CAT).- Client Acquisition: promotes deep knowledge of the company’s services and special offers with the ability to provide adequate products tailored to the client’s needs (≃20 per day).- Accounts Management: accesses clients’ accounts to manage any circumstances, solve problems and update conditions.- Collaboration: partners and shares feedback with different teams to improve the service and job environment.

Barcelona, Catalonia, Spain

- Customer Assistance: gave efficient, prompt and friendly guidance for the customers seeking information or to book appointments (ES, EN, CAT). Conducted via phone (≃150 calls per day). - Agenda Managing: successfully scheduled medical appointments for +10 medical centers and +100 patients daily using several internal software.- Customer Satisfaction: overachieved monthly individual and team productivity and quality targets (calls number, duration and quality rating) to maintain and improve customer satisfaction level.- Communication: showed the ability to maintain and manage active engagement during contact with customers and colleagues through exceptional written and verbal communication skills.

Barcelona

Caregiving to a special needs child during his morning and lunch at school.

Barcelona, Cataluña / Catalunya, España

- Collaboration: actively participated in weekly meetings and reports with the stakeholders sharing results and developing service strategies.- Commitment: achieved branch daily targets (number of scooters fixed and batteries changed) and executed the steps defined by the strategic plan.- Personnel Management: responsible for employees’ monthly schedule programming (15 employees) and daily shift planning (morning, evening and night tasks and duties).- Coordination: efficiently supervised the organization of spare parts stock (new and broken), quality regulation and other equipment.

Responsible for the preparation of all the elements for every work. Assistance to the main printer and responsible for the final product presentation and delivery.

Barcelona, Catalonia, Spain

Assistance to customers and other airport workers in relation with the parking facilities and services.

Posgrado, Ux Design

Specialty in user-centered design and research. The academic areas were Information Architecture, Usability Evaluation, Research and data.

Art History, Criticism And Conservation, Incomplete

Web Page, Digital/Multimedia And Information Resources Design

Development of multimedia products from editorial projects for web environments, determining the aspects of functionality, interaction.

Film/Video And Photographic Arts

General studies in fashion, product and artistic photography. Specialization in artistic photography and project development, being able.