Senior Account Support Representative
Current- Job Summary:The Senior Account Service Representative (ASR) supports the market leading driver safety data and software solutions for commercial fleets. The role’s responsibilities include implementing new customers.
- Manage customer accounts – maintain and retain customers through proactive service
- Resolve product and service problems determining the cause of the problem and offering the best solution to solve the problem
- Lead role in customer implementations of any of the tools in our product suite
- Identify customer needs and help customers use specific features and reports
- Inform customers of new product features and functionalities