Aleix Vega Email & Phone Number

Westlake, Texas, Us

Job Summary:The Senior Account Service Representative (ASR) supports the market leading driver safety data and software solutions for commercial fleets. The role’s responsibilities include implementing new customers, resolving customer queries, recommending solutions, and guiding product users through features and functionalities. Responsibilities:• Manage customer accounts – maintain and retain customers through proactive service• Resolve product and service problems determining the cause of the problem and offering the best solution to solve the problem• Lead role in customer implementations of any of the tools in our product suite• Identify customer needs and help customers use specific features and reports• Inform customers of new product features and functionalities• Provide training sessions for new users, whenever adding new products to ensure the customer understands how to use the tools to get their value of return• Assist with state compliance audits of customers as required• Follow communication procedures, guidelines, and policies with the customer regarding data, MVR documents, and individual state requirements • Update our internal CRM databases with information about technical issues and useful discussions with customers• Gather customer feedback and share with our Product, IT, Sales and Marketing teams• Analyze and report product malfunctions to our help desk• Build sustainable relationships of trust through open and interactive communication and going the extra mile to engage customers

Houston, Texas, Us

The Fleet Manager supports the mission of maintaining and coordinating all company vehicles. This role serves as a key component to domestic and international projects and will coordinate all work with the Project Management and Sales teams. ESSENTIAL DUTIES AND RESPONSIBILITIES:o Provided input and advised on the purchasing and maintaining of fleet vehicles, determining appropriate vehicle specifications based on project type, and deciding whether to lease or purchase vehicleso Planned and prepared annual budget, expenditures and analyze all financial objectiveso Responsible for monitoring, maintaining the scheduling and tracking for all vehicle maintenance and repairso Sourced and implemented fleet telematics devices and software, such as FORD Telematics, SharePoint, and SambaSafetyo Developed and implemented standard operational standards to maintain vehicles by advocating industry best practiceso Coordinate with Supply Chain department to ensure that vehicles are properly resupplied and remain operational ready for deploymento Implement key processes to effectively drive profitability and improve fleet performanceo Manage and analyze IVMS data and identify risk areas for improved safety performanceo Monitored, tracked and maintained vehicle registration, licensing and insurance requirements for all the vehicles in the fleet, complying with U.S. Department of Transport laws and regulationsSUPERVISORY RESPONSIBILITIES:o Plan, organize and manage all the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirementso Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

Kilgore, Texas, Us

Summary:The terminal manager is responsible for all activities and all employees at his/her facility. The terminal manager is responsible for ensuring the operation is economically sound and safe and maintain the company image of honesty and integrity.Duties:• Ensure the operation is profitable• Monitor all company vehicles utilizing telematic software (Omnitracs, Vigillo)• Monitor expenses and control spending at the terminal• Eliminate wasteful activities and spending• Ensure the security of the facility and control of theft.• Follow procedures for the proper hiring, controlling, corrective action, and termination of employees.• Control hourly employees’ schedules and overtime.• Control accessorial pay for drivers• Ensure all documentation is properly filed• Ensure adequate drivers are available to meet customer needs.• Ensure employees and drivers complete company training• Hold monthly safety meetings.• Maintain OSHA compliance and insure all OSHA training• Ensure terminal meets all environmental requirements • Maintain responsibility for employee compliance with customer policies• Maintain a good working relationship with customers, co-workers, dispatchers, employees, and the general public• Follow company policies and procedures• Other projects, duties as assigned by the division manager, the general manager, or vice president of operations. • Adhere to Martin Transport's RRE (Role, Responsibility, and Expectations).

Us

Duties and Responsibilities:o Monitored over 3,000 vehicles utilizing telematic vendors (Geotab, Ituran, Goldstar)o Continuously monitor and communicate on optimal transportation modes, routing, equipment, or frequencyo Plan all phases of logistics and recovery operations in line with the Business Plano Provide data and recommendations on tracking, costs, and usage alternativeso Direct inbound or outbound logistics/recovery operationso Continuously monitor and forecast operations for cost and service efficiencieso Coordinate and facilitate deployment meetings regularly and ensure issues/conflicts are resolved promptly with effective problem solving techniqueso Work in close collaboration and network with all key stakeholders in the identification of functional, organizational and/or procedural issues and bring about swift and effective solutionso Manage the logistics and recovery operations in terms of delivery process standard, contract negotiations, and contract specificationso Resolve problems concerning transportation, logistics systems, imports or exports, or customer issueso Establish and monitor specific logistics/recovery operations performance KPIso Identify and prioritize logistics needs to upper management in order to achieve efficient resultso Develop and maintain working knowledge of contracts, deadlines, and expectationso Prepare monthly report highlighting accomplishments, next steps, program progress, and execution metricsAccomplishments:o Successfully restructured employee job roles, company policies, upgraded technology and communication systems to ensure longevity of the company's new model going forwardo Established key logistics strategies and initiatives and communicated objectives and procedureso Recovered $2,88MM in assets in one week that significantly decreased the Borrowing Base amounto Built a national logistic network of local vendors to assist in transporting assets back to their origin dealership

Green Bay, Wi, Us

The Logistics Account Manager serves as the key liaison between the business, customers and carriers to include balancing customer satisfaction with company profitability. Duties:o Identifies opportunities to drive out cost, improve performance, mitigate damages/defects, enable visibilityand promote collaborationo Develop Standard Operating Procedures (SOPs), business rules and work processes for the customero Identify and report on key factors, to include service, cost and profito Build a professional relationship with carriers, vendors, customers, and internal Logistics departmentso Communicate customer’s service needs clearly and accurately to other logistics associates to assist in new product design, development, testing, and warranty definitiono Travel to customer locations to gather data, analyze and understand customer problemso Analyze and recommend innovative improvements to existing systems, procedures, and issues impacting customers/carriers, focusing efforts on eliminating the root cause of recurring issuesAccomplishments:o Successfullly attained a 2 year contract (no permanent contract in place during 8 year relationship with customer)

Green Bay, Wi, Us

Driver Business LeaderDuties and Accomplishments-Responsible to lead a group of driver and administrative associates-Strategically developed operating/utilization plans to achieve financial, safety and regulatory performance goals-Facilitates driver and internal non-exempt associate individual development, education, and training through daily coaching and regular business partnership meetings and performance appraisals-Establishes solid business relationships and maintains open, accurate and timely two-way communications with drivers and internal associates.-Collaborated with others in the organization to identify and implement both local and global creative solutions to improve retention-Efficiently coordinated the seamless transfer of associates to other lines of business-Provided expertise input to, participates in, or leads teams of associates focusing on a variety of projects.-Facilitated associate town hall meetings, business updates, etc.-Identifies and resolves performance issues-Ensures compliance with all policies and procedures-Effectively managed associate payrollAchievements:-Recipient of the Presidential Award for Operational Excellence -Successfully initiated a new business model that encompassed the recruiting/hiring of 60 associates, managing $6 million in assets, and providing high service levels to the top three customers (Exxon, Chevron, and Valvoline).-Successfully managed the preventive maintenance program for $7.5 million worth of assets which contributed to an increase in utilization, a reduced number of breakdowns, an increase in revenue earnings of $1.2 million monthly, and achieving the goal of coming under the maintenance budget. -Effectively built and led a diverse group of associates into a cohesive team by creating an environment of effective communication, recognizing accomplishments, providing additional training, and proven strategies that help achieve yearly milestones and monthly key factors

Washington, Dc, Us

Washington, Dc, Us

U.S. Marine Recruiter Duties:-Maintains reports required for systematic recruiting-Canvasses the population for prospective applicants-Establishes liaison with educational authorities and other civilian agencies-Explains the Marine Corps to prospective applicants to include opportunities, regulations, enlistment programs, and assignment locations-Screens each applicant to determine eligibility relative to physical defects, moral character, criminal involvement, age, drug abuse, satisfactory prior service, citizenship, education, and dependency-Schedules working applicants to take the Armed Services Vocational Aptitude Battery test at the Military Entrance Processing Station (MEPS)-Arranges for physical examinations of mentally qualified applicants at the MEPS-Prepares all other required enlistment documents.-Arranges for publication and broadcasting of recruiting programs and provides publicity material about the Marine Corps.Accomplishments:-Awarded the Marine Corps Recruiting Ribbon for serving as a Full Cycle Recruiter for three years-Certificate of Commendation for exceeding monthly recruiting goals

Washington, Dc, Us

Sergeant | Driver Leader-Led the Military Commercial Driver's License program for the Marine Corps Air Station in Yuma, AZ.-Effectively supervised -Supervised dispatch team -Supervised the preventive maintenance checks and services on motor transport equipment-Effectively managed the preventive maintenance program for all tactical vehicles assigned-Managed up to 60 tactical vehicles -Ensured all tactical vehicles are operationally ready for quick global deployments/missionsAccomplishments:-Awarded the Navy and Marine Corps Achievement Medal for exceptional leadership during a Marine Corps Admin Analysis Team (MCAAT) audit that produced a “No Findings” result-Awarded the Meritorious Unit Commendation for exceptional leadership that produced two years of “No Findings” results for the Motor Transport Division during MCAAT audits-Graduated top of the class in the Motor Transport Non-Commissioned Officer course-Awarded the Military Outstanding Volunteer Service Medal for three years of substantial volunteer service in the “Partners in Education” program at the local Yuma Elementary school as a mentor and coach to students.

Washington, Dc, Us

-Lead Dispatcher-Assistant Squad Leader

Washington, Dc, Us

During this period, I was stationed in San Diego, CA for training:-Marine Corps Boot Camp -Marine Combat Training-Motor Vehicle Operator Course

Master Of Business Administration - Mba, Business Administration And Management, General

Master Of Arts - Ma, Behavioral Sciences

Bachelor Of Science - Bs, Psychology

Associate'S Degree, General Studies