Phone and email support for Canadian and UScustomers.RMAs issuing for machines returns for repair/calibration.Billing to customers.Cross-functional collaboration (customers-techniciansin the workshop).Contracts issuing in Salesforce (SFDC) for field servicesin Quebec region.Service planning for contracts.Development of standard operating procedures.

Telephone and email support for Canadian customers.Order entry and order management.RMA, credits, debits, invoices and reports issuing.Cross-functional collaboration.Administrative Support.Key contact of Canada business.8D´s and 5´s skills.Use of basic knowledge of trade compliance

Metallurgical and chemical analysis.Equipment manager and contact withsuppliers.Laboratory administration.Reports issuing.Production line support.Gembas walks.