My main responsability is to identify and engage with top talent across industries. With a focus on diversity and inclusion, I work to ensure that our candidate pool represents a wide range of backgrounds and experiences.

I managed recruitment for entry-level technicians for subsidiaries such as Best Buy, Amazon, and DirecTV. Using platforms like Indeed, Facebook, and CareerBuilder, I sourced, screened, and guided candidates through the hiring process. I also mastered ATS tools such as UKG, Taleo, and iCIMS, along with talent pool management using Avature. My proactive outreach efforts ensured a strong candidate pipeline, contributing to successful hires for MasTec subsidiaries.

As the first point of contact, I expertly addressed membership, account, and service-related queries over the phone and via email, ensuring every interaction left customers satisfied. I took charge of ensuring the safety of our guests, and team members and enforcing security protocols. Additionally, I handled reservations, provided dedicated customer support, assisted users with their bookings, and tackled any issues, all with a friendly and helpful attitude.

-Responsible for the recruitment and selection of staff utilizing external sources for Entry Level technicians.- ATS: Taleo, UKG - Sourcing strategies, market research, performing screening.

Engaged potential donors through phone calls, email interactions, to facilitate home pickups of donations benefiting individuals with developmental disabilities and their families. Proactively provided information to customers, ensuring clarity and understanding of donation processes and impact.

In my role within Latam Airline Outsourcing, I provided exceptional customer support to a diverse customer, utilizing fluent English and Spanish communication skills. I demonstrated strong problem-solving abilities by effectively troubleshooting and resolving complex customer concerns and system issues. Maintaining high customer satisfaction and commitment to delivering quality service.