Alejandra Ealey Email & Phone Number

Washington, Dc, Us

Washington, District Of Columbia, United States

Budget and Finance account reconciliations.

Washington Dc-Baltimore Area

• Appen , Social Media Evaluator, Telecommute Work, Oct 2015 - PresentEvaluate social media sites to improve the sites' features. • Freelancer of media, marketing and translation (Spanish, French) projects. • ZeroChaos, Google Ads Quality Rater, Telecommute Work, May - June/2015 Evaluated Google advertisements to fit users’ needs and ensure quality standards.

Annapolis, Maryland, United States

Bilingual Unit Manager for the Taxpayer Services Division. Administer taxpayer inquiries of various State tax types.

Arlington, Virginia, United States

• Interact daily face-to-face with clients providing support and customer service.• Review client accounts to determine customers’ needs (i.e. product establishment, product enhancement and/or billing resolution).• Provide multilingual (i.e. Spanish or French) support for those clients who require assistance. • Evaluate and analyze client needs to create a win-win solution for the company and client.• Conduct product demonstrations reflecting specific benefits for the clients.• Participated in ongoing training to ensure proficiency and understanding of the product capabilities in relation to the competition.• Mentor and train new hire staff on establishing rapport, building client trust and effective product marketing techniques.• Assist direct manager in implementing store policies and procedures that should ensure business continuity and revenue growth.

Washington Dc-Baltimore Area

• Preparing production for new short film, Out of Place.• Produced the short film, Appassionato, 2016, directed by Bradley Evanshttps://www.facebook.com/AppassionatoFilm.• Assisted the director in developing, reviewing and editing the script. • Collaborated with legal consultants in the preparation of the project (i.e. – actors contracts, technical crew ensemble, etc.). • Scouted, located and coordinated video shoots. • Developed budget and managed payroll. • Acted as the liaison and spokesperson at screenings for the film.• Managed social media sites for the project. • Volunteered for The Northern Virginia International Film & Music Festival.

Silver Spring, Md

Provided ongoing support and customer service in daily client interactions.• Provided multilingual (i.e. Spanish or French) support for those clients who required assistance.• Reviewed and resolved billing disputes.• Analyzed and reviewed client account information for collection activity and possible resolutions.• Recorded daily work activities and prepared periodic reports for upper management review.• Maintained records of challenging/sensitive cases and prepared periodic status reports.• Maintained accurate records of assigned work and completed assignments as tasked.• Collaborated with the sales and marketing team to ensure revenue-generating opportunities were being maximized at initial client contact.• Assisted in the development of policies and procedures used to enhance business continuity and reduction of potential loss revenue.• Participated in ongoing training to ensure proficiency and understanding of the product capabilities in relation to the competition.• Developed and facilitated training in communications and revenue protection strategies. • Collaborated with the media and communication team to ensure consistent message was being presented to the public.

Master Of Arts (Ma), Producing For Film And Video, Cumulative Gpa: 3.88

• Related coursework: writing for film/TV, film business proposals development, camera, sound and lighting training, communication law.

Bachelor'S Degree, Communication And Media Studies

• Related coursework: speech; mass communication; new media; journalism; public relations; technical writing.