Alejandra M. Email and Phone Number

• Assisting customers with inquiries related to billing, account management, and general service issues• Providing support for internet, cable TV, and phone services, diagnosing problems, and guiding customers through solutions, such as resetting devices or network troubleshooting.• Handling requests for new services, upgrades, or changes to existing service plans, and scheduling appointments for technicians when needed.• Escalating complex technical issues to higher-level support… Show more • Assisting customers with inquiries related to billing, account management, and general service issues• Providing support for internet, cable TV, and phone services, diagnosing problems, and guiding customers through solutions, such as resetting devices or network troubleshooting.• Handling requests for new services, upgrades, or changes to existing service plans, and scheduling appointments for technicians when needed.• Escalating complex technical issues to higher-level support teams or technical specialists when needed.• Resolving service outages, addressing connectivity issues, and helping customers with device setup (e.g., modems, routers, and cable boxes).• Staying updated with new products, services, and troubleshooting techniques to provide accurate and effective support.• Logging interactions with customers, tracking issues, and maintaining accurate records of troubleshooting efforts.• Educating customers on product features, billing, and self-service options, such as the use of the Xfinity mobile app and online account management tools. Show less

· Pitching products to new and existing clients and closing sales· Develop and maintain strong client relationships through active communication, understanding, and addressing inquiries, promptly.· Conduct outbound calls To potential clients, while providing product and services information· Collaborate with sales and marketing team to assist in conversion of leads· Stay up-to-date on product offerings, industry, trends, and competitive landscape to effectively communicate, and… Show more · Pitching products to new and existing clients and closing sales· Develop and maintain strong client relationships through active communication, understanding, and addressing inquiries, promptly.· Conduct outbound calls To potential clients, while providing product and services information· Collaborate with sales and marketing team to assist in conversion of leads· Stay up-to-date on product offerings, industry, trends, and competitive landscape to effectively communicate, and promote our value proposition· Maintain accurate and detailed records of interactions with clients and prospects in our CRM system Show less

• Answering and directing phone calls• Scheduling meetings and appointments• Ordering office supplies• First point of contact for a range of staff and external tenants and vendors• Prepare documents for meetings • Located invoices and submit payments via fax machine• Processing and directing mail such as incoming packages and deliveries• Greeting and directing visitors, new tenants, and vendors management• Noted damages in suites from past tenants • Direct… Show more • Answering and directing phone calls• Scheduling meetings and appointments• Ordering office supplies• First point of contact for a range of staff and external tenants and vendors• Prepare documents for meetings • Located invoices and submit payments via fax machine• Processing and directing mail such as incoming packages and deliveries• Greeting and directing visitors, new tenants, and vendors management• Noted damages in suites from past tenants • Direct contact with Engineers to assist tenants on service requests• Created Microsoft Excel sheets for utility bills and passwords and organization of tenants and vendors• Worked in Microsoft Office and Microsoft PowerPoint• Verified, printed, and filed lease agreements from tenants and vendors Show less

• Provides administrative support to various departments within Eden Housing, including handling correspondence, scheduling meetings, and managing office supplies.• Responsible for maintaining and organizing company files and documents, both digital and physical, ensuring confidentiality and easy access when needed.• Acts as a point of contact for residents, partners, and vendors, addressing inquiries and resolving issues promptly and professionally..• Helps ensure that all… Show more • Provides administrative support to various departments within Eden Housing, including handling correspondence, scheduling meetings, and managing office supplies.• Responsible for maintaining and organizing company files and documents, both digital and physical, ensuring confidentiality and easy access when needed.• Acts as a point of contact for residents, partners, and vendors, addressing inquiries and resolving issues promptly and professionally..• Helps ensure that all administrative processes adhere to company policies and legal requirements, especially in areas related to affordable housing regulations.• Utilizes office software and tools (e.g., Microsoft Office Suite, CRM systems) to perform tasks efficiently and effectively.• Juggles multiple tasks and responsibilities simultaneously, maintaining attention to detail and prioritizing workload effectively.• Provides support to team members as needed, helping to create a collaborative and efficient work environment.• Understands and aligns with Eden Housing Inc.'s mission of providing affordable housing and services, contributing to the organization's goals and values Show less

· Established and enforced clear goals to keep employees working collaboratively.· Complied with company policies, objectives, and communication goals.· Inspected incoming supplies to conform with materials specifications and quality standards.· Resolved customer complaints and adjusted policies to meet changing needs.· Conveyed project information consistently and quickly to resolve issues and deliver constructive feedback.· Performed scheduled and surprise inspections of… Show more · Established and enforced clear goals to keep employees working collaboratively.· Complied with company policies, objectives, and communication goals.· Inspected incoming supplies to conform with materials specifications and quality standards.· Resolved customer complaints and adjusted policies to meet changing needs.· Conveyed project information consistently and quickly to resolve issues and deliver constructive feedback.· Performed scheduled and surprise inspections of worksites to gauge technician skill and performance in the field.· Identified and corrected performance and personnel issues to reduce the impact on business operations. Show less