Alejandra Mestayer Email & Phone Number

San Pedro Sula, Hn

San Pedro Sula, Cortés, Honduras

-Utilize Agile Kanban/Scrum methodologies to meet stakeholder requirements and drive project success.-Oversee critical applications for the IT department at Sandals and Beaches Resorts, including the Travel Advisors Portal, Online Booking Engine for Travel Advisors, Online Booking Engine for Wholesalers, Sandals and Beaches Mobile App, Online Check-In, iPad Check-In, Online Payment, Groups Online Payment, among others.-Collaborate closely with the development team, ensuring alignment with project objectives and providing clear scopes for new implementations or maintenance tasks.-Ensure all process steps are followed, including intake/scope, priority definition, thorough documentation, post-development/post-publication QA, and smooth release/deployment processes.

San Pedro Sula, Cortés, Honduras

-Initiated the email campaign process for the Digital Marketing department at Sandals and Beaches Resorts, coordinating tasks among graphic designers and developers to ensure timely and high-quality deliverables.-Conducted smooth interdepartmental communication, enhancing collaboration and efficiency in managing external requests such as transactional and awareness emails, marketing campaigns, sweepstakes promotions, monthly newsletters, etc.-Performed rigorous quality assurance checks on ongoing email campaigns and automated programs.

San Pedro Sula, Cortés, Honduras

-Generated group codes for guests traveling to Sandals and Beaches Resorts, indicating that they are part of a group and eligible for special benefits.-Created and distributed Letters of Agreement to direct clients and travel agents, informing them of the benefits available to guests traveling as a group, including perks, amenities, and promotions.-Calculated and administered complimentary credits and room upgrades promotions based on qualifying bookings.

San Pedro Sula, Cortés, Honduras

-Received inbound calls, addressing and resolving customer service inquiries promptly and effectively.-Provided comprehensive troubleshooting support to customers, ensuring resolution of issues.-Assisted customers in setting up new profiles and sold Cricket Wireless packages.