Lead new business opportunities implementation for microbiology, women health care and molecular lines within Clinical, Integrators, Industry (Pharmaceutical & Food) customers private & government Mexico/CCA.Provide face-to-face/remote support for customers through project cycle implementation and post follow up.Coordinate with functional areas Sells, Distribution Chanel, Mkt, Technical Service and Applications.Administration of legal contracts, trade agreements, customer orders… Show more Lead new business opportunities implementation for microbiology, women health care and molecular lines within Clinical, Integrators, Industry (Pharmaceutical & Food) customers private & government Mexico/CCA.Provide face-to-face/remote support for customers through project cycle implementation and post follow up.Coordinate with functional areas Sells, Distribution Chanel, Mkt, Technical Service and Applications.Administration of legal contracts, trade agreements, customer orders, process procedures, customer complaints, review of financial analysis and profitability for new projects. Show less

Support Product Lifecycle Services delivery in compliance with cGMP regulatory requirements and the Novartis Pharma Quality Manual and Policies by implementing processes, systems and tools that realize the Quality Operations services across Novartis divisions (Pharma, Onco & Sandoz).Coordinate the transfer & implementation process in Mexico for Anual Product Quality Review, Complaints management, Batch Record Review, Change Control, CAPA Audit, etc.Coordinate personnel for… Show more Support Product Lifecycle Services delivery in compliance with cGMP regulatory requirements and the Novartis Pharma Quality Manual and Policies by implementing processes, systems and tools that realize the Quality Operations services across Novartis divisions (Pharma, Onco & Sandoz).Coordinate the transfer & implementation process in Mexico for Anual Product Quality Review, Complaints management, Batch Record Review, Change Control, CAPA Audit, etc.Coordinate personnel for successful operation engagement within Quality Operations.Adherence to the service KPI’s and ensuring the service dashboard, order management framework.Daily communication with customers and partners to collect feedback on support services, report deliverable status and continuously acquire process knowledge. Show less

Coordinate quality product complaints received from pharmaceutical customers with respect to business objectives in compliance with Food and Drug Administration (FDA), International Standards Organization (ISO), Quality System Requirements (QSR).Provide Quality customer interface and expertise to proactively assure requirements are understood and satisfied, including assisting in complaint resolution, root cause and CAPA determination.Facilitate with cross functional groups such… Show more Coordinate quality product complaints received from pharmaceutical customers with respect to business objectives in compliance with Food and Drug Administration (FDA), International Standards Organization (ISO), Quality System Requirements (QSR).Provide Quality customer interface and expertise to proactively assure requirements are understood and satisfied, including assisting in complaint resolution, root cause and CAPA determination.Facilitate with cross functional groups such as R&D, Manufacturing, Engineering, and Production to ensure Quality problem resolution by Root Cause/Problem Solving Analysis.Prepare information for Quality Management Reviews and Operational Reviews. Show less

Responsible of controlling, harmonizing and improving the Quality processes through a better IT systems integration.Management of Quality Systems according to regulations and corporate policies: Customer complaints, Customer Centricity, Events and Quality Deviations, Change Controls, CAPA, Risk Analysis, Returns, Internal/Corporate/Customer audits/Federal Dependencies audits. Withdrawal of Product from Market,Elaboration of PNO's, Documentation System. SAP Super user Quality module QM… Show more Responsible of controlling, harmonizing and improving the Quality processes through a better IT systems integration.Management of Quality Systems according to regulations and corporate policies: Customer complaints, Customer Centricity, Events and Quality Deviations, Change Controls, CAPA, Risk Analysis, Returns, Internal/Corporate/Customer audits/Federal Dependencies audits. Withdrawal of Product from Market,Elaboration of PNO's, Documentation System. SAP Super user Quality module QM and ITR Change controls.Management of personnel in charge and continuous development plan evaluations. Show less

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