My background in in 3D animation, design and video production gives me a strong vision for small details and little flaws, always on the lookout for little "bugs".For me, ensuring a flawless and engaging user experience is the best part of my job, I am passionate about software and technology projects and I take pride in contributing to the release of high-quality products to the market. I’m confortable working closely with development teams as well as independently to help to identify and resolve any issues, ensuring the final product meets both business and user requirements.With over 12 years of working in bilingual customer service, I take pride in my abilities, professional communications, empathy and creative approach to problem solving as well as attention to detail. I'm able to assist clients from a variety of regions and cultural backgrounds, always in a polite, friendly and professional manner. Always looking for opportunities that will allow me to learn and grow.In my free time I enjoy learning new languages, currently learning Portuguese and Korean as well as new skills and tech certifications.