- Customer´s interaction QA - Support follow up- QA Training programs support and trainer

- Customer´s Account Management - Customer´s Account Follow up- Domain registration- New Agents Training and coaching

- Sales Force Team member- Sales follow up- Customer Service

- Key holder- Direct sales agent with full customer centric approach- In charge of cash register balancing when opening and closing- Stock control

In charge of : - Interviewing all possible candidates in order to evalute their English Level and experience. - Checking candidates paperwork: CVs, references, Visa's status- Arranging interviews between candidates and employers.

* In charge of Dattatec.com subsidiary opening in Mexico City: facilities’ negotiation, recruitment, strategic marketing plan and organization of events (Jun-Sept.09)* Sales Force Team supervision and management of agents: sell products and address customer’s questions, queries and concerns (either by email or IM).* Agents’ daily and monthly productivity follow up and couching* Candidates’ evaluation and selection* New Agents Training and couching* Part of the Supervision Team in charge of the Quality Department.* Assessment and follow-up of the services’ launch and products’ commercialization.* Organize and attend trade shows as company’s representative (ExPoCOM 2010,2009,2008,2007-Internet Day Mexico City 2009.), conferences and conventions.* Lead meetings to review sales performance, product development and sales objectives* Lead ISO 9001-2008 Quality Control Project of the company as the main link within the company and the consulting department in charge of the auditing of requirements* Take active and successful participation in the ISO 14001-2004 Environmental Management Standards application in every company´s process, as the main link within the company and the consulting department in charge of the auditing of requirements* Support and contribution of the cross-functional team of the company, working closely to Human Resources, Technical and Financial areas* Support and contribution as an English interpreter

* Perform interpersonal telephone and on-line assistance to native-English mobile customers to provide technical support and incidences resolution* Flexibility to assume responsibilities in Customer Service, Help Desk and Back Office areas