Alejandra Hernandez Email & Phone Number

Ontario, Canada

- Administrate daily operations to ensure efficiency.- Cultivate key client and supplier relationships, enhancing customer loyalty and expanding supplier network.- Drive digital marketing strategies, executing social media, email, and SEO campaigns to increase brand awareness.- Organize, set up and coordinate professional trade shows.- Collaborate with team members on new collections, coordinating product launches and integrated marketing campaigns.Key Accomplishments:- Achieved a 50% reduction in website costs through building a new website on a more suitable e-commerce platform.- Enhanced the company’s SEO strategy, resulting in 20% increased organic traffic, higher search engine rankings, and improved online visibility for key products.- Successfully secured two major client accounts within the past 12 months, contributing to significant business growth.

San Francisco Bay Area

- Collaborate on the development of an educational program empowering entrepreneurs and small business owners to build e-commerce platforms.- Organize and create content for program modules, ensuring clarity and accessibility for users with varied technical backgrounds.- Simplify complex e-commerce concepts, providing easy-to-understand explanations for non-technical users.Key Accomplishments:- Improved course time completion.- Contributed to a strategic content framework that streamlined educational material.

Mississauga, Ontario

- Launched Customer Experience Management (CEM) programs to increase customer engagement and satisfaction, directly contributing to renewals and upsell opportunities.- Led CEM programs for international clients in casual dining and banking across the U.S., Canada, and Latin America, building strong relationships with key stakeholders.- Coordinated project activities across teams, ensuring timely completion of project deliverables and stakeholder satisfaction.Key Accomplishments: - Successfully retained three major Latin American CEM accounts over a three-year period through effective client relationship management, including one of the largest financial institutions in Mexico.- Successfully transitioned four CEM accounts to a new platform, ensuring minimal disruption and enhanced operational efficiency, retaining 100% of my accounts.

Mississauga, Ontario, Canada

- Supported project management across multiple accounts by coordinating tasks, tracking progress, and ensuring adherence to deadlines and budgets.- Worked closely with clients to define and document business requirements for system configurations, development, and implementations.- Utilized Agile and Scrum techniques to streamline workflows and drive continuous improvement.Key Accomplishments:- Successfully retained 2 major accounts in the Food Service Industry for 2 years.

Bachelor Degree In Economics, Economics

Education record