• Visit potential customers for new business • Provide customers with quotations • Negotiate the terms of an agreement and close sales • Gather market and customer information and provide feedback on buying trends • Represent your organization at trade exhibitions, events and demonstrations • Identify new markets and business opportunities • Record sales and send copies to the sales office • Review your own sales performance

• System Configuration, OPERA.* Redacting all front office procedures, training and evaluation. * Managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.• Developing specific goals and plans to prioritize, organize, and accomplish work.• Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.• Supervising staffing levels to ensure that guest service, operational needs and financial objectives are met.• Ensuring that regular on-going communication is happening with employees creating awareness of business objectives and communicating expectations, recognizing performance, and producing desired results.• Understanding the impact of department’s operations on the overall property financial goals and objectives and managing to achieve or exceed goals

*Maintain complete knowledge at all times of: a) All hotel features/services, hours of operation b) All room types, numbers, layout, decor, appointments and location. c) All room rates, special packages and promotions d) Daily house count and expected arrivals/departures e) Room availability status for any given day. f) Scheduled in-house group activities, location and times. . *Maintain complete knowledge and comply with all hotel and departmental policies and procedures. *Complete daily walk-through of Front Office department areas observing the following and instructing designated personnel to rectify any organization deficiencies: *Staffing - numbers, appearance, attitude *Operational cleanliness and maintenance *Service - appearance, merchandising, attitude * General crispness, quality and consistency of operation *Storage areas - organization, cleanliness, inventories and care of equipment *Review and respond to daily operational demands as it relates to the hotel. *Prepare weekly, monthly, quarterly and yearly departmental financial and payroll forecasts. *Monitor and handle guest comments. *Monitor security of public areas of the hotel. *Establish par levels for supplies and equipment. *Monitor effectiveness of departmental staffing guide. *Provide training, development, professional discipline, and positive support for all department employees to ensure qualitative standards and growth, depth and development. *Monitor interviewing and selection of all departmental positions to ensure consistency in administering direction, development of quality, depth and growth, and maintenance of positive motivation, morale and efficiency.

• Maintaining Villas to Leading hotel five-star standards. • Reservations. • Site inspections. • Itineraries for guests. • Mediate in the recruiting process. • Supervise the labor of my subordinates. • Participate in the daily briefing with other department’s managers. • Elaborate the staff Schedule. • Check the guests invoice. • Night Managing

• Reservations. • Responsible for membership services. • Manage the Fidelio Program. • Room Assignment for VIPs. • Elaborate and send the VIPs report. • Inspect the VIPs rooms. • Guest Services. • Generate telephone contacts • Search events orders. • Recollect and Check the "Guest Comments" • Tab the "Guest Comments" • Give “Feed Back" to the involved departments. • Be present in the monthly elaboration of "GRIP" • Take care of guest complaints. • Coordinate the guest’s amenities. • Coordinate the honeymooner’s amenities.

• Organize and coordinate group. Being the person responsible of the organization and achievement of each and every one of the services requested by the group. • Active assistance to the person in charge of the group from the reservation date thru the day of the event to check out of the hotel. • Organize, address, control and evaluation of the proceedings and guest service. • Site inspection to travel agents, groups and FAM trips. • Program Elaboration, final details and the group’s activities logistics. • Report management, satisfaction graphics and agencies sales of the area. • Reservations