Alejandra Ramirez Email & Phone Number

Colorado Springs, Colorado, United States

Colorado Springs, Colorado, United States

Colorado Springs, Colorado, United States

Colorado, United States

Developed and executed sales strategies to achieve sales targets and grow the optical business across five Vision Now locations Managed and motivated teams of clinical specialists and opticians to deliver exceptional customer service and drive salesEnsured all operations in the optical business ran smoothly, including inventory management, merchandising, and pricingConducted training for new and current opticians and developed individual training plans for underperforming individualsDeveloped and conducted training workshops for teams across five locationsObserved sales encounters and determined training needsDeveloped sales performance policies and methods for evaluating performanceDetermined eyeglass frame assortment for five optical locations while working with vendors to create new accounts and maintain existing accountsDeveloped, implemented, and managed inventory processesManaged vendor relationships by auditing prices and discounts as well as maximizing buying power with rebates

Pueblo, Colorado, United States

Delivered and coached through daily sales goalsEngaged with customers by recommending products and services that met their eyecare needsTranslated for staff and customers as neededExecuted day-to-day operational activities to support the store's financial and customer experience goals Held Keyholder duties including opening and closing storeDeveloped creative plans to increase store salesEnsured that every customer had a positive shopping experienceAssisted in hiring, training, supervising, and developing optical and clinical specialists

Colorado Springs, Colorado, United States

Created and scheduled patient accountsCalled patients regarding appointment confirmations, reminders, and cancelationsVerified insurance eligibilityConducted pre-testing procedures for doctor and accurately documented vital history as verbalized by patientAssisted patients in selecting and fitting eyeglass framesProcessed orders of frames, lenses, and contact lensesConducted Insertion and Removal training for contact lensesAssisted doctor with scribingOrdered contact lenses, performed audits, and scheduled contact lens appointmentsTranslated for staff and patients as neededAssisted Team Lead with EOD duties including cash reports, insurance claims, staff meetingsFilled in as leadership resource when Team Lead was unavailable Completed all technician levels 1-3

Colorado Springs, Colorado, United States

Provided customer service over the phone in efficient, friendly, and knowledgeable mannerHelped customers set up and troubleshoot home internet and phone servicesMet performance metrics

Pueblo, Colorado, United States

Temporary position through November 2018Educated and engaged with community through door-to-door canvassingRegistered new and eligible votersMet daily individual and team goals

Houston, Texas, United States

Managed Pro Se Legal information boothRecruited, trained, and coached volunteer lawyers and internsCreated invitation letters, flyers, and online campaigns to promote booth programs, events, and community initiativesTracked time for funding grants meticulously and accuratelyLed teams offsite at outreach eventsOpened and reviewed client files while evaluating income , assets, and expenses in order to comply with poverty guidelines and funding grantsConducted follow-up communication with clientsMaintained accurate client recordsTranslated for staff attorneys, volunteers, and clients as needed

Houston, Texas, United States

Managed patient flow to and from departmentServed as area receptionistReceived and reviewed exam ordersScheduled patient appointmentsPrepared and maintained patient records with appropriate information and checked for accurate patient dataTranslated for staff and patients as needed