Alejandra Ricks Email & Phone Number

United States

Remote

Lewisville, Texas

Irving, Texas

Irving, Tx

Supervising the day-to-day activities related to all loan workouts and loan servicing functions specific to the default support department. I support the implementation and administration of policies and procedures to ensure compliance with regulators, government, investors, corporate expectations and requirements. Close escalated deals like shorts sales, modifications, repayment plans, reinstatements and DIL. Review documents before they are sent to the borrower. Review and revise reports for investors and management. Send reports to team members with production as well as reports with errors. I manage work flow and ensuring timelines, quality, training and service expectations are met as well as some HR functions liking reviewing and approving time sheets.

Dallas

Recommended processes and procedure changes to improve production. Establish and implement departmental policies, goals, objectives, and procedures, as needed. Audited files to ensure processes and procedures were followed, quality control monitoring on files, reviewing files after audit. Training for HAMP, HAFA, Modifications, Short Sales, auditing foreclosed files, and training OCC consent order exceptions cleaning.

Irving

Gathered and organized information on problems and or procedures. Analyzed data gathered and develop solutions or alternative methods of proceeding. Design, evaluate, recommend, and approve changes on forms and reports. Worked on problems and procedures, such as organizational change, communications, information flow, and integrated production methods. Processed files for loan modification and prepared final modification documents after underwriting the terms.

Dallas/Fort Worth Area

Gathered and organized information on problems and or procedures. Analyzed data gathered and develop solutions or alternative methods of proceeding. Design, evaluate, recommend, and approve changes on forms and reports. Worked on problems and procedures, such as organizational change, communications, information flow, and integrated production methods. Processed files for loan modification and prepared final modification documents after underwriting the terms. Negotiated short sale teams with real estate agents and customers. The short sales I worked were HAFA and traditional short sales.