Alejandra Rubio Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

Facilitates the processing of new business and renewals Coordinates with the global network to issue and develop global accounts. Liaise with Underwriters, Brokers, and Reinsurers on behalf of the Underwriting Support Unit Liaise with Underwriters to confirm policy issuance instructions for policies, endorsements, forms, notices, and certificates, among.

Quito, Pichincha, Ecuador

• Implemented budget management strategies that reduced expenses by 10% and increased profits by 30% in the first year.
• Leveraged key quantitative metrics to track and analyze sales statistics, uncovering valuable insights and opportunities for growth.
• Fostered strong relationships with key partners and customers, resulting in an increase in repeat business and a 10% market share expansion.
• Developed and executed successful broker portfolio management strategies, resulting in an increase in broker engagement.
• Coordinated and facilitated in-person and virtual training programs for up to 100 brokers and other stakeholders per session, resulting in an improvement in employee and stakeholder performance and productivity.
• Collaborated with the business development team to identify and pursue new growth opportunities.

Quito

• Consistently exceeded sales targets by effectively communicating and selling insurance solutions and coverages to customers.
• Built a robust client base by fostering strong relationships and networks, resulting in increased penetration sales and business growth.
• Cultivated and maintained strong partnerships with insurers and key underwriters, resulting in enhanced customer service and increased sales.
• Successfully managed the general operation of the broker, overseeing sales, administrative assignments, quotations, and best option presentation.
• Delivered exceptional customer service by educating and advising prospects and clients on insurance based on their specific needs, resulting in increased client retention and satisfaction.
• Proactively identified new prospects and generated referrals from within the existing client base, contributing to business growth and increased revenue.

Quito, Pichincha, Ecuador

• Successfully managed an existing portfolio of clients, consistently delivering high-quality service and advice to ensure customer satisfaction and retention. Identified and mitigated potential risks, reviewed and.
• Proactively managed and successfully processed health insurance claims for clients, resulting in increased customer satisfaction and improved financial outcomes. Demonstrated a commitment to maintaining accurate and.

Quito, Pichincha, Ecuador

• Successfully designed, implemented, and managed multiple NPS measurement projects from inception to completion in-house, resulting in a significant increase in Auto Claims Process NPS from 37 to 87 and the.
• Proactively worked with consumer insight and customer data platform teams to identify opportunities and customer segments for implementing pilot tests, resulting in increased revenue and improved customer engagement.
• Collaborated closely with business partners to understand customer journeys and moments that matter, ensuring appropriate measurement and monitoring was in place to improve customer experience and drive business growth.
• Successfully managed and delivered training events for brokers across 6 branches around the country, resulting in improved knowledge, skills, and performance, and increased customer satisfaction.
• Developed innovative and effective incentive programs that promoted growth and profitability, resulting in increased revenue and improved customer engagement. Planned, executed, and oversaw all promotional activities.

Quito, Pichincha, Ecuador

• Delivered exceptional results by successfully managing budgets and consistently exceeding financial targets, while building strong and collaborative relationships with all departments and brokers, ensuring compliance.

Quito, Pichincha, Ecuador

• Collaborated closely with Sales Manager to drive revenue growth and exceeded sales targets by providing exceptional support and implementing successful strategies.
• Played a critical role in delivering outstanding customer service by providing knowledgeable and efficient assistance to clients in navigating the complex insurance landscape, resulting in high customer satisfaction.
• Supported the development of internal sales processes by providing timely and insightful feedback to Sales Manager and continuously improving and streamlining the pre-qualification process, resulting in increased.

Diploma Of Education, Global Business Managment

Bachelor'S Degree, Business Management, International Business

Bachelor'S Degree, Economy