Project Management and Scrum Master for software development.Coordination of Back End, Front End, Infrastructure and QA teams to develop and deliver software.Organization of JIRA Board, Confluence documentation and Scrum ceremonies.

Created automated testing for targeted metrics within different teams of Amex. These are quality control tests that are based on bulk of cases that account analysts take action on, we aim to prevent errors and improve metrics and services through automation practices.Technologies used: SQL, VBA, Cornerstone Database, HP Mainframes, Git, GitHub, Agile Methodologies.

Back office work and analysis of personal and corporate accounts for different areas within American Express. I primarily worked with accounts from LAC (Argentina) and EMEA (Spain, Germany and Austria) all of the interactions were done via e-mail in English, Spanish or German. Technologies used: Internal Amex web applications, HP mainframes, VBA and office package.

Customer Support, QA, Social Media and Community Support in the gaming industry. Projects I worked with include: CCP's EVE Online and EVE Valkyrie, Gunjack and SPARC.Responsibilities include: - Forum and Community moderation, Sentiment analysis and reports. Handling of user tickets through Zendesk and Social Media interaction through Twitter, Facebook, Discord, Twitch, and Youtube. - Use and knowledge of VR platforms and hardware as well as support through the above-mentioned channels. Experience in use and support for PSVR, Oculus Rift and HTC Vive.- Training and up training on game-related topics, VR, Social Media and Community approach. - Team coordination and permanent communication with developers and teams on other sites around the world to provide an integrated and proficient service.

Customer Relationship Specialist - General Motors.Managed and assisted GM's contacts at dealerships, assembly plants and distributions points all over the US. International Contact Center - General MotorsAssisted GM's employees in charge of parts shipments and distribution all over the world. Focused on the Mexican and Asian markets. Saab Liaison - General MotorsAssisted as Liaison between the two companies in the vehicle Service & Warranty area during the separation process between them. Use of AS400 software to provide support in the Saab Automotive business.

Summer position as travel Assistant for international cruise passengers and staff. Processed check-ins and assisted travelers with different issues.