Alejandra Smith Email & Phone Number

Dundee, Michigan

FCA Employee

Greater Detroit Area

Troy, Michigan

Business to business sales, account management, and account development. Acting as trusted advisor with key decision makers to understand their critical employee benefits issues and objectives, while developing and implementing an effective strategy that quantifies the value delivered by Aflacs solutions, provides tax savings to the employer, and provides.

Troy, Michigan

• Handled inbound and outbound customer calls, conducting borrower interviews to obtain financial information in order to explore alternatives to foreclosure.
• Compiled the required documentation from the borrowers for financial status analysis and account history, based on investor guidelines.
• Analyzed bankruptcy and foreclosure status on each loan to identify and resolve potential delays in the process.
• Continuous communication with borrowers, attorneys, authorized third parties and internal departments.
• Understanding of current loss mitigation workout options, product alternatives, and investor guidelines, while making effective and efficient decisions regarding loan options.

Troy, Michigan

• Aided Sales Department and Account Manager preparing customer quotations.
• Analyzed customer blue prints and other industry requirement.
• Maintained and updated pricing records.
• Reviewed purchase orders for accuracy.
• Maintained all customer information, entered/tracked newly awarded parts into the system.

Rochester Hills, MI

• Interacted with over 500 automotive dealers in Latin America and Spain, setting up appointments for vehicle diagnostic system configurations.
• Provided basic technical direction to each dealer and obtained key Service Department technical details to achieve a successful installation.
• Trained new members of six additional teams on process, support and database handling.
• Served as lead for ad-hoc projects, which included document translation and quality control.
• Served as support for the Spanish and English language help lines.

• In this position, responsibility includes customer interaction exclusively in Spanish, reporting of clients wants and needs, developing of “how to” aids in Spanish to facilitate their interaction with main office.
• Developed and managed a previously non-existent department
• Increased quality of Spanish language brochures and catalogs by 100%
• Increased awareness of communication in Spanish by 100% with the Spanish clients through the company
• Advocated the creation of a Hispanic office team to maintain open communication and language consistency between departments
• Managed Spanish language conferences of 500 to 1000 attendees

• Led a department of 12-14 researchers for the United States and Puerto Rico automotive research departments. The researchers develop and maintain several databases that contain vehicle specifications, pricing, news.
• Developed and managed a previously non-existent department
• Significantly increased data sourcing
• Developed databases integral to the creation of new product offerings for the company, with a potential revenue of over $500,000.
• Developed a weekly automotive news pamphlet for the US Market, designed to target prospects.
• Increased data quality and completeness to a level that qualified the US market as a Specialized Country, which meant higher revenue for each of the databases, increased number of contracts and client retention.

West Bloomfiled, MI

• Managed Customer and Dealer Satisfaction studies in Latin America.
• Handled writing of study proposals, and program budgets.
• Conducted Dealer Standards focus groups in Colombia and Customer / Dealer Satisfaction survey studies in Mexico, Venezuela and Brazil.
• Constructed written analysis reports of studies and confirmed Dealer Standards for Latin American automotive dealers.Manager I, May 1997 – May 1998
• Analyzing data obtained from Customer and Dealer Satisfaction survey studies in Mexico.

Farmington Hills, MI

• Obtaining, analyzing and coding volumes data for the United States, Canada, Mexico, Venezuela, Brazil and Argentina.

Bs, International Business

Bachelor Of Arts (B.A.), International Business And Spanish