Alejandra Ana Ferrer Mendarozqueta Email & Phone Number

Palma, Balearic Islands, Spain

Palma, Balearic Islands, Spain

• Supervise the daily operations of TUI airlines, at Palma airport, for safe, timely and customer-focused ground operations processes and activities.
• Ensure compliance with SLAs and KPIs with external suppliers, as well as their daily controls and reports.
• Conduct periodic performance reviews to ensure quality.
• Collaborate in the investigation and analysis of incidents and various security reports.
• Identify opportunities for change and improvement with external suppliers and participate in the development and implementation of improvement programs.
• Manage relationships with airport authorities and government departments at airports.

• Provide exceptional service to our clients, from the day they arrive until the day they return to their country.
• On “Transfer day” we say goodbye to our clients returning to their country and welcome our arriving clients, whether at the airport or at the resort, ensuring that they are also taken care of in case of delays.
• In charge of interacting with our clients to discover what their needs are during their stay and that they are ready for their first day of skiing, providing them with the appropriate service and/or sales solution..
• Work hand in hand with suppliers to ensure that our clients receive everything they need to start their ski week.
• Other administrative procedures.

Palma, Balearic Islands, Spain

• Provide a high level of customer service in response to customer inquiries and/or complaints at our different locations.
• Constant contact with our suppliers to ensure that customer complaints can be resolved on the spot, whenever possible.
• Maintaining contact with the different destinations so that the Reps in the destination are constantly informed.
• Selling excursions for clients in different destinations.
• Other administrative procedures.

Palma, Islas Baleares, España

• Patient care, both in person, by phone or via email.
• Agenda Management
• Budget preparation
• Prescription of medications for patients receiving surgical dental treatments.
• Other administrative procedures

Newcastle Upon Tyne, United Kingdom

• As a Financial Planner Administrator, my role consisted of various administrative tasks surrounding the processing and updating of pensions, investments, life policies, etc. Key responsibilities
• Processing new business such as new investments, pensions, etc.
• Processing amendments such as change of address, surrender of segments in policy, etc.
• Contacting providers to ensure client’s policy and funds are up to date.
• Processing incoming mail and outgoing mail.
• Proficiently use various data bases and Microsoft packages such as, Excel, Word, Teams, Sharepoint, Outlook.

Newcastle Upon Tyne, United Kingdom

• My day to day duties included analysing and amending data sets to ensure quality at all times, and focused heavily on auditing and analysis of complaint calls.Key responsibilities
• Use effective decision making skills to accurately process complaint call audits.
• Analyse various factors to provide solid reasoning for decisions.
• Use attention to detail to ensure all relevant data is captured from complaint calls.
• Proficiently use various data bases and Microsoft packages.
• Keeping meticulous administrative records and spreadsheets.

Newcastle Upon Tyne, United Kingdom

• My role consisted of investigating PPI (Payment Protection Insurance) complaints received from our customers, building a full and accurate customer profile and determine whether the customer can be awarded with.
• Investigating ongoing complaints and adhering to regulatory and legislative guidelines.
• Formulating decisions on case outcomes by assessing various factors.
• Accurate data analysis and input, including quality checking work of other team members.
• Producing documentation and written communication.
• General administrative tasks

This seasonal role involved general receptionist duties such as, answering incoming phone calls, dealing with customer enquiries, making reservations or appointments for guests, and receiving, sorting and distributing daily mail/deliveries.

Palma Y Alrededores, España

Update Social Media (Facebook and Twitter)SEO Youtube Channel (Description Key Words)Daily contact with AffiliatesCreation and edition of templates in English sent to affiliates or future Affiliates.

Fulton, MO

My role was to redesign the Chamber of Commerce website to provide a fresh/new look to the site, combining information from the Chamber, Fulton Area Development Corp. and Show Me Innovation Center website to provide one cohesive site servicing all areas. I also had to use Chamber Master to create the new site and manage the site’s information, working.

Fulton, Missouri

Rebuild Web Site for our client (Kingdom of Callaway Historical Society)Designed Web Site for Anthony Eddy's Wildelife Studio Designed Web Site for Twillman Feed Rebuilt site for the Callaway Chamber of Commerce CSS Training

Fulton, Missouri

Assist 8 faculty members of the business division with daily task.Maintained confidentiality of documents and completed tasks regarding the documents. Trusted to make deposits in DECA Account. Money managed $250. Manage and Update LinkedIn account and groups from Business Division account, including alumni and current students group. Created report.

Assist on Budgeting.Assist creating Media Plan.Manage and Update Social Media accounts.Hashtag creation and management.Creation of Press Releases and Follow ups.