In my role as Retailer Operations Manager at Sunergetic Products, I oversee the end-to-end management of our sales, logistics, and distribution channels across multiple international markets, including the UK, Canada, and Europe. My work focuses on optimizing supply chain efficiency, expanding product lines, and ensuring compliance with regulatory frameworks in each region.Key Responsibilities and Achievements: • Strategic Supply Chain Oversight: Managed the entire logistics process, from coordinating product orders to bottling, labeling, and shipping, ensuring timely delivery while maintaining strict quality control standards. • E-Commerce and Marketplace Management: Led the creation of Amazon listings, including UPC generation, product variants, titles, A+ content, and images, resulting in enhanced product visibility and improved sales performance on multiple platforms. • International Compliance and Regulation: Successfully managed the NPN (Natural Product Number) registration process for Canadian markets, ensuring adherence to Health Canada regulations, and completed the VAT registration process for the UK, maintaining full compliance with international tax laws. • Promotional Strategy Development: Devised and executed targeted promotional strategies for high-profile E-Commerce events, driving revenue growth and increasing market penetration in the US, UK, and Canada. • Cost Optimization and Supplier Negotiations: Led supplier negotiations, achieving cost reductions and introducing new product lines that aligned with market demand and company objectives.

• Handling day-to-day e- commerce responsibilities of Shopify websites, Amazon FBA,Providers and production, Logistics, UX/UI, and marketing.· Responsible for E- commerce including uploading, creation and modifying products,maintaining inventory levels, implementing promotions & marketing content, conversionrate and performance improvement initiatives, and functionality optimization.· Collaborate cross-functionally with Marketing, and the Product team to increase customersatisfaction and drive sales and profitability through online experience.· Build, and keep up to date, three (and growing) top notch ecommerce websites with anemphasis on uploading and managing great content, imagery, and products.· Implementation of marketing campaigns designed to increase online traffic and acquirenew customers, and campaigns to retain our current customers.· Coordinate all employees, including Social Media Manager, Accounting and Designers.

• Coordinate the routing of import bookings with airline and ocean carriers.• Timely preparation of rates and quotes for customers and overseas agents.• Support the development of existing and new customers by working closely with yourBranch Manager and the entire sales organization.• Collaborate and build relationships with customers, carriers, and agent representativesregarding air and ocean import to strengthen service competitiveness. • Prepare allnecessary shipping documentation related to international bookings and process all importdocumentation to clearing agents.• Dispatch pick-ups to authorized agents, shipping lines, airlines, trucking companies,clearing agents, warehouses, and all other parties involved in the shipment.• Track and trace shipments, researching and resolving any issues regarding billing orshipping discrepancies, communicate timely correspondence back to both customers andvendors.• Conduct sales diagnosis calls with prospective brand clients, providing exceptionalcredibility from the first contact, backed by through company research and preparation.• Track performance goals and key sales metrics on a monthly and quarterly basis to makesure company goals are achieved.• Prospect potential customers via call, email, or other forms of communication to ensurethey are added to the sales pipeline and produce more qualified leads.• Qualify incoming leads so appointments are arranged as fast as possible to provide anexcellent customer service experience.• Expand the clientele by finding new business opportunities within specific geographies.• Maintain the client database to make sure the sales team can access current informationon all leads.