Alejandra Herndon Email & Phone Number

Austin, Texas, United States

•Provides direct, one-on-one, expertise and services, ensuring commercial, industrial and residential customers obtain and maintain efficient use of utility services.•Develops and evaluates plans for a variety of projects, programs, and activities. Conducts information training and education programs.•Identifies, investigates, and analyzes key issues; assists in the development of comprehensive options to resolve them.•Initiates and processes billing adjustments and account corrections in accordance with established procedures.•Assists in the auditing of utility accounts, researches usage, determines average consumption, verifies and calculates rates, investigates high costs or other anomalies for possible causes and resolution.•Extracts data from multiple database applications, assists with creating detailed and comprehensive reports to present facts, utility usage and cost, monitors and communicates performance results.•Maintains, safeguards, and provides original documents of record.•Partners with other city departments and staff to ensure customer utility issues are addressed and resolved.•Participates in continuing education as it relates to customer service delivery, obtaining and maintaining Smith Driver Certification, and the operations of the city, and/or its departments.

Austin, Texas, United States

•Person-centered community based program that empowers families and youth through non-traditional therapies and community resources •Work with children and teens who have serious emotional disturbances, system involvement, and are at risk of out of home placement •Create and oversee a team of individualized services for youth and their families•Facilitate change by addressing needs, strengths and supports through the Wraparound model. Including but not limited to coordinating weekly meetings with families and monthly team meetings with providers and family•Enter personal health information into an electronic health record system• Participate in diagnostic evaluations and provide assessment of strengths, preferences, functional impairments and symptoms of psychiatric and/or co-occurring disorder(s) at regular intervals to ensure optimal and personalized services• Help families and youth develop skills necessary to manage symptoms, obtain/maintain employment or housing, or to obtain services such as medical care, nutritional assistance, financial assistance, transportation, legal assistance and resources fulfilling any basic need

Austin, Texas, United States

I was apart of the primary supervisory team of 8, overlooking 30 messenger staff during the 87th legislative session. I was responsible for assigning work to employees, reviewing completed work for accuracy, and training employees. I also assist in the retrieval, confidentiality, record-keeping, and routing of important agency documents and maintain records of work produced. My job also called for me to interact on a professional level and work effectively with legislators, staff, and the general public. I have a general knowledge of state government policies and procedures. During Legislative session, I was to assist in keeping quorum. Other job duties include helping the speaker and parliamentarian in relaying information to representatives and other staff.

Austin, Texas, United States

I was responsible for the retrieval, confidentiality, record-keeping, and routing of important agency documents for the House of Representatives during the 86th legislative session.

Austin, Texas, United States

Bachelor Of Arts - Ba, Psychology, 3.7

Activities and Societies: Minor: Human Development and Family Sciences Magna Cum Laude - Spring 2021 Dean's List - Fall 2019

Associate Of Arts - Aa, General Studies

Activities and Societies: Women's softball team NJAAC All-Academic Team Presidents List (GPA = A) - Spring 2017 Presidents List (GPA = A).

Masters Of Science, Counseling, 4.0

Focus on marriage and family