Alejandra Hilsaca Email & Phone Number

Orlando, Florida, United States

Events assistant and guest service agent

Tegucigalpa, Francisco Morazán, Honduras

-Build client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.-Encouraged creative thinking, and empowerment to improve teamwork.-Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.-Handled complaints, provided appropriate solutions and alternatives within adequate timeframes.-Cultivated positive rapport with employees to boost company morale and promote employee support.

Tegucigalpa, Francisco Morazán, Honduras

-Reviewed marketing materials and documents for brand accuracy and trending design.-Managed social media presence and aligned posts to include branding and trending ideas.-Increased customer engagement through social media.-Monitored online presence of the company's brand to engage with users and strengthen customer relationships.-Developed and promoted corporate brand, images and identity to media and public.

Tegucigalpa, Francisco Morazán, Honduras

-Oversaw catering orders to verify accuracy and completeness.-Developed menus for special occasions and catered events to match themes and requirements of clients.-Maintained flexible work schedule to meet event needs.-Delivered catered food and supplies to the facility for on-time set-up.-Trained new staff on food preparation and safety procedures.