Alejandra Miranda

Alejandra Miranda Email and Phone Number

Director of Compliance and Quality Assurance @ Call Center Services International
Tijuana, B.C., MX
Alejandra Miranda's Location
Tijuana, Baja California, Mexico, Mexico
Alejandra Miranda's Contact Details

Alejandra Miranda personal email

About Alejandra Miranda

Experiencia y conocimiento en diversos giros de negocio - gubernamental / licitaciones, tecnológicos, servicios, telecomunicaciones, alimenticio.Estructura empresarial - perfiles puesto, organigrama, distribución de áreas.Administración Sistemas Gestión Calidad - ISO 9001:2015 / MGCIC / ISO 27001.Auditoria interna, Medición y mejora de procesos.Diseño y documentación plataforma documental - procesos, procedimientos, manuales uso.Diseño procesos tecnicos IVR, CRM, Aplicaciones.Diseño y aplicación encuestas de satisfacción - CSAT interno / externo.Automatización reportes, Balanced Scorecard, Dashboard.Consultoría empresarial.

Alejandra Miranda's Current Company Details
Call Center Services International

Call Center Services International

View
Director of Compliance and Quality Assurance
Tijuana, B.C., MX
Website:
bajacallcenters.com
Employees:
6636
Alejandra Miranda Work Experience Details
  • Call Center Services International
    Director Of Compliance And Quality Assurance
    Call Center Services International
    Tijuana, B.C., Mx
    View
  • Call Center Services International
    Director Of Compliance I Safety & Health I Patrimonial Security
    Call Center Services International Oct 2024 - Present
    San Diego, California, Us
    View
  • Call Center Services International
    Director Business Intelligence
    Call Center Services International Jul 2023 - Nov 2024
    San Diego, California, Us
    View
  • Call Center Services International
    Director Of Compliance & Quality Assurance
    Call Center Services International Jan 2021 - Jul 2023
    San Diego, California, Us
    View
  • Call Center Services International
    Director Of Compliance
    Call Center Services International Aug 2020 - Jul 2023
    San Diego, California, Us
    View
  • Consultoria Empresarial Mirandaa
    Business Consultant
    Consultoria Empresarial Mirandaa 2015 - Present
    Consultoría EmpresarialDefinición, implementación y mantenimiento de procesos orientados a optimización, mejora y logro de objetivo de negocio.
  • Confie
    Senior Business Process Improvement & Qa, Manager
    Confie Jun 2020 - Aug 2020
    Huntington Beach, California, Us
    View
  • Confie
    Business Process Improvement & Qa, Manager
    Confie Feb 2019 - Jun 2020
    Huntington Beach, California, Us
    View
  • Confie
    Business Process Improvement, Manager
    Confie May 2018 - Jan 2019
    Huntington Beach, California, Us
    View
  • Telvista
    Process Management, Manager
    Telvista Mar 2011 - May 2018
    Dallas, Texas, Us
    - Implementación y seguimiento de certificaciones Telvista: ISO 9001:2008 / Modelo Global Calidad para la interacción con clientes CIC (NECC) Customer Contact Association CCA- Diseño y Administración de la plataforma documental: Procedimientos, manuales usuario, procesos técnicos (IVR, CRM, Clasificadores, Aplicaciones), formatos.- Auditoria interna de procesos y seguimiento de acciones correctivas/preventivas- Diseño y aplicación de Encuestas de satisfacción- Medición, análisis y mejora de indicadores - Balanced Scorecard- Análisis de tiempos / - Manejo de personal
    View
  • Telvista
    Process Management, Coordinator
    Telvista Mar 2009 - Mar 2011
    Dallas, Texas, Us
    View
  • Telvista
    Internal Audit, Analyst
    Telvista 2007 - Mar 2009
    Dallas, Texas, Us
    Análisis de datos, Auditoria interna, diseño de formatos, diseño de procesos/procedimientos/manuales de usuario.
    View
  • Telvista
    Quality Assurance, Analyst
    Telvista 2005 - 2007
    Dallas, Texas, Us
    Aseguramiento de Calidad para Prodigy Ventas & Soporte Tecnico TELNOR / Cuenta con TELMEX
    View
  • Telvista
    Contact Center, Agent
    Telvista 2001 - 2005
    Dallas, Texas, Us
    Atencion de llamadas Ventas, Atencion a clientes, Data Entry en: TELMEX, CFE, GIROMEX
    View

Alejandra Miranda Skills

Process Improvement Call Centers Team Leadership Outsourcing Quality Assurance Customer Service Management Performance Management Bpo Contact Centers Process Management Customer Experience Call Center Recruiting Training Leadership Team Building Process Engineering Vendor Management Iso 9000 Business Process Improvement Iso 9001 Business Process Outsourcing Servicios Profesionales Centros De Contacto Liderazgo De Equipos Mejora De Procesos De Negocio Estrategia Empresarial

Alejandra Miranda Education Details

  • Universidad Autónoma De Baja California
    Universidad Autónoma De Baja California
    Ingeniero Industrial
  • Escuela Superior Del Pacifico
    Escuela Superior Del Pacifico
    Master Of Business Administration - Mba

Frequently Asked Questions about Alejandra Miranda

What company does Alejandra Miranda work for?

Alejandra Miranda works for Call Center Services International

What is Alejandra Miranda's role at the current company?

Alejandra Miranda's current role is Director of Compliance and Quality Assurance.

What is Alejandra Miranda's email address?

Alejandra Miranda's email address is al****@****ail.com

What schools did Alejandra Miranda attend?

Alejandra Miranda attended Universidad Autónoma De Baja California, Escuela Superior Del Pacifico.

What are some of Alejandra Miranda's interests?

Alejandra Miranda has interest in Animal Welfare, Children.

What skills is Alejandra Miranda known for?

Alejandra Miranda has skills like Process Improvement, Call Centers, Team Leadership, Outsourcing, Quality Assurance, Customer Service, Management, Performance Management, Bpo, Contact Centers, Process Management, Customer Experience.

Who are Alejandra Miranda's colleagues?

Alejandra Miranda's colleagues are Salem Helmy, Fahad Ali, Brisa Alexandra Trujillo Cuevas, Raman Deep, Menna Hussien, José Daniel García Blanco, Pankaj Vaishnav.

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